Senior Medical Secretary / Administrator

A Vacancy at University Hospitals Bristol and Weston NHS Foundation Trust. The post holder will work within University Hospitals Bristol.They will be responsible for providing an efficient and effective secretarial and administrative service to the team of medical and specialist nursing staff providing services in Lipids and Adult Inherited Metabolic Disease based at Bristol Royal Infirmary. This will includeadministrative support for the familial hypercholesterolaemia service, which provides a regional family screening service for people with FH and their families. They willorganise the day to day running of the FH service, including clinic and diary management. This role will consist of a 60/40 split between Secretarial and Clinic Co-ordinator duties All aspects of the job require a high level of organisational and administrative skill, communication skill, flexibility and meticulous attention to detail. Communication:

• To ensure the reliable and accurate communication of clinical information including clinic letters, to other clinicians and to patients
• To act as a point of contact for queries from clinical and non-clinical staff
• To liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly
• Returning calls promptly and keeping callers updated with information in an effective and efficient way
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
Patient Care:
• Show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed or angry patients and relatives using tact and discretion in a professional and empathetic manner.
• To assist the nursing staff with preparation of nurse led clinics
• To enter clinical/demographic and appointment data onto the national FH database.
• To assist in entering patient details into the family pedigree on the national FH database.
• To assist in the progression through patient workflows on the national FH database.
• Assist in the process of patient information, data entry onto relevant Trust systems/FH service databases in line with departmental guidelines., welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the