Senior Meeting & Events Sales Manager

Delaware North UK is hiring a full-time Senior Meeting & Events Sales Manager, based at London Stadium as the primary focus, and Wembley Stadium, both in London. Between these iconic locations, there's never a boring day in the office; you will be maximising diverse business opportunities, creating pipeline opportunities and networks for future locations, proactively increasing visibility opportunities of our venues for non-event day business, and producing a robust Meeting and Events business plan for all Delaware North UK locations. If you are the strong leader we are looking for, ready to coach and motivate the sales team, building confidence, moral and trust amongst team members, kick off the next step in your career, join our valued team and take a shot at your best job yet. What we offer Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you'll find yourself working at the coolest venues with some of the best team members. We're looking to create the future of hospitality, so if you're ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you'll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience in dynamic workplaces that have been busy hosting major sporting events and concerts in 2024, including West Ham United in Premier League football, the English National Football teams, MLB London Series, UEFA Champions League Final, Taylor Swift, Foo Fighters, and Burna Boy; there's more excitement coming in 2025, where amongst musical icons Iron Maiden, Oasis, Linkin Park, Coldplay, Lana Del Ray, Guns N' Roses, and Sam Fender taking the stage, it will be our biggest year yet
Help us delight the world by applying today. What will you do?
• Represent London Stadium and Wembley Stadium within the UK and overseas, increasing the profile of the venues at key industry events, as well as managing and developing the Business Account Managers, ensuring individual sales projects and targets are achieved
• Manage and analyse KPIs on sales activity, and competitor market trends to provide the M&E Director recommendations for adjustments to the sales and marketing plan
• Support site event planning to deliver optimum services by maximising room occupancy, managing client inquiries, ensuring accurate client data, and overseeing contracts and deposits
• Develop and execute business development and marketing strategies, including online and offline campaigns, to drive lead generation, client retention, and revenue growth across target markets and key accounts#
• Build and maintain strong client relationships, conduct regular sales visits, ensure adherence to invoicing procedures, and driving continuous improvements
• Ensure Delaware North UK's compliance with the contractual obligations of Wembley National Stadium Ltd and London Stadium 185 in relation to non-event day sales, as well as all Health & Safety regulations and safe working practices as per Delaware North, Wembley National Stadium Ltd, and London Stadium 185 policies and standards of excellence
  
  5+ years' relevant experience, with experience in sales
• Knowledge of the industry, preferably within a hospitality or catering environment, with a strong service orientation and customer focus
• Highly motivated, personable, confident self-starter, with a proactive attitude and driven for success
• Ability to travel to work at London Stadium 3 days a week, and Wembley Stadium 2 days a week
  
  Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting word-class events, with Delaware North managing the hospitality services of the 60 - 80,000 seated stadia since 2015. As one of the UK's most iconic sports and entertainment venues, London Stadium has hosted incredible events, with Delaware North team members making countless connections, leaving lasting impressions on guests. From its start as hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of world-class sporting events, from holding Europe's first MLB Series, games from the IRB 2015 Rugby World Cup, to a range of Athletics events with the annual IAAF Diamond League, and hosting both the London 2017 World Athletics Championships and 2017 World Para Athletics Championships, the first location to ever hold both events in the same year.
There have been many exceptional music events taking stage at London Stadium, with this year being no different, showcasing two nights of Foo Fighters, with Burna Boy also returning for the second summer in a row in 2024. There is never a dull moment at London Stadium, so if you want to earn new fans every day, apply to join our team. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! Delaware North