Senior Mental Health Practitioner - First Point of Contact Centre - C9327-24-1594

Are you someone who thrives in a fast paced environment? Do you have a passion for being the first point of contact for those in need of mental health support when they need us the most? Can you provide a voice of reassurance and support? If so, we are looking for individuals like you to make a real difference! Using your experience, you will be duty clinician and supervisor to a shift that consists of Band 6 Senior Mental Health Practitioners, Band 5 Mental Health Practitioners Band 3 Call Handlers, and students, supervising, mentoring and coaching them to develop their skills and playing a key role in the development of the service. Our First Point of Contact Centre (FPCC) is a priority one urgent response telephone service launched in 2019. Since then it has consistently demonstrated itself to be an integral part of our mental health services; we've improved access to mental health services for individuals who need it, whilst reducing demands on care and treatment delivery services. We are continuing to evolve and build our team and the support we offer as part of the development of the National Mental Health 111 response model. Which involves 24/7 working, including night shifts.Main duties of the job Forget caseloads and case management. In the FPCC your skills and expertise will be in triaging patients at the point of contact, providing mental health support and identifying what service will best meet their needs moving forwards. The spectrum of mental health needs varies significantly; you will have the ability to offer advice, guidance and support for mental health issues, with a routine, urgent or crisis response, and ways this can be managed and improved. Equally, you'll have the ability to respond to urgent referrals with more acute needs and higher risks in the community Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients at their time of need. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma. We're currently recruiting for a variety of shift patterns including: Day Shifts -

• 7am to 8pm
• 9am - 10pm
• 7am - 3pm
• 2pm - 10pm
Night shifts -
• 21:30hrs - 07:30hrs
  
  We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
• 89.7%believe they are making a positive difference to patients/service users;
• 73.3%would recommend the organisation as a place to work;
• 82.4%agree that care of patients and service users is the organisations priority;
• 76.7%would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.