Senior Monetization Manager

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way but theres still an exciting journey ahead. Join us at the heart of trust.As the Senior Monetization Manager, you will hold a key role in designing and building Trustpilots monetization strategy, which underpins the companys revenue growth. This consists of evolving our core B2B proposition, monetizing the plans and packages we sell to customers, and building new ancillary revenue streams by monetizing our platforms network effects.
Your main goal will be the constant optimization and maintenance of our packaging offering, to ensure that our lineup of products offers the right value to our customers, in alignment with our proposition for our different customer segments. As we launch new product features, you will work closely with our Product and Product Marketing teams to decide how to best bundle them in our packages, to optimize upgrade rates and revenue generation from new innovations.
Additionally, an essential aspect of the position involves researching various monetization tactics that Trustpilot can adopt to enhance revenue or increase EBITDA margins. These will likely be net new areas of exploration for the company, and you will have end-to-end ownership of the project lifecycle: from the initial discovery phase, to presenting a case for change, to developing the go-to-market strategy, and tracking and measuring results after launch.
An entrepreneurial and curious attitude will be fundamental to being successful in this role, as you will often need to deep dive into different topics and collect different perspectives to scope out potential opportunities. Whilst focusing on long-term strategy development will be critical, the successful candidate will also have a get it done attitude with a willingness to go above and beyond to deliver results, keeping the different stakeholders accountable. This role is cross-functional in nature. Youll conceptualize, size, and work through initiatives end to end, partnering with teams such as Product, Data Science, Marketing, Product Marketing, Legal, and Finance.
This role reports to the Director of Pricing & Monetization.

What you'll be doing:

Develop and optimize our core B2B proposition, to ensure our lineup of plans delivers on our customer needs and is highly competitive in the market.
Collaborate with Product and Product Marketing to define which new features to develop, and take the lead on deciding how to best package them (e.g. bundling, add-on, tiering, etc.)
Use a combination of your commercial judgment, analytical skills, competitor research, and feedback from our customers and Commercial team to ideate new pricing & monetization models for Trustpilot, to increase our NRR.
Support the Director of Pricing & Monetization in exploring net new ancillary revenue opportunities, from initial hypothesis to business cases and concept development, to end-to-end project delivery.
Constantly monitor market trends, key industry events, established SaaS players, and influencers to bring in an outside-in perspective to the business to inform internal efforts.
Constantly collaborate with your Pricing & Monetisation colleagues to make sure our plans are priced competitively and in accordance with the value we provide to customers., We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. Were excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you dont feel you don't meet all the requirements, we'd still really like to hear from you!

Proven track record of delivering commercial initiatives, with high visibility within the company, clear ownership and accountability, and proven impact on the business financials.
Experience in highly matrixed companies, ideally in pricing, monetization, or strategy & operations roles, with proven ability to deliver autonomously in fast-paced environments.
Comprehensive stakeholder management skills including the ability to influence senior leaders in your day-to-day interactions.
Familiarity with different pricing and subscription models across SaaS and B2B markets, with a deep understanding of how SaaS metrics work and are correlated (NRR, churn, rule of 40, etc.)
High levels of curiosity, entrepreneurial mindset, and ability to cope with ambiguity to explore new opportunities, and get it done attitude to constantly pursue these opportunities, even in situations where you will need to convince everyone else of why your idea is worth pursuing.
Strong analytical skills and commercial acumen: comfortable creating compelling business cases.

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 57 million monthly active users across the globe, with 117 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and were headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
Were driven by connection. Its at the heart of what we do. Our culture keeps things fresh its built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, were proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. Were a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If youre ready to grow, lets go.
Join us at the heart of trust.

A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
Pension and life insurance
Health cash plan, online GP, 24/7, Employee Assistance Plan
Full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Season ticket loan and a cycle-to-work scheme
Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
Independent financial advice and free standard professional mortgage broker advice