Senior Operations Manager - Skills

The Senior Operations Manager- Skills, will secure budget and contribution by ensuring all performance targets are met, by supporting and leading the Skills delivery team and their team of tutors in the provision of services to ensure effective timetabling to maximise resource and capacity and the successful deployment of resources and achievement of agreed financial, performance and qualitative KPIs.

You will need to demonstrate high ethical standards, take personal accountability for everything you do, and always want to be the best. You must have excellent people management, communication, and customer service skills with the ability to analyse individual and team performance, identify remedial actions, realistic solutions, and work with colleagues to implement rapid improvements.

The role will lead the Skills team in both Skills and B2B activity., + Demonstrate up to date knowledge of Employment and Skills reforms including the Skills England, Levelling up agenda, Adult Education and DfE/ESFA
+ Up to date knowledge of Functional Skills reforms and impact to funding and delivery
+ Experience of commercial delivery and Business to Business (B2B) activity
+ Ability to demonstrate being highly organised, have excellent planning skills and be able to deliver to agreed target dates

"Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation."

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all., As an employee of Shaw Trust as well as positively impacting people's lives, you will have access to the following benefits

+ 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday
+ 2 days paid volunteering leave each year
+ An enhanced pension scheme after 6 months
+ Life Assurance at 3 times your annual salary rate
+ Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes
+ Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network), MANaging Network
+ Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
+ Opportunity to request flexible working from day one

Our Strategy

To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: https://www.shawtrust.org.uk/content/uploads/2020/09/Vision-2030-Strategic-Directive-5-9.pdf

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition;

+ We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
+ We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme.
+ Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.