Senior Oracle EBS / Cloud Service Delivery Manager

The success of the role of the Service Delivery Manager is built on the 'Trust' relationship between them and their clients., Version 1 is looking for an experienced Oracle ERP Service Delivery Manager with excellent people management skills to join its Aspire Managed Service Practice.

ASPIRE is a differentiated value-led approach to Managed Services that relentlessly seeks to make a real difference to our customers business, it places continuous improvement, value, and business innovation at the heart of everything we do. ASPIRE is one of our strategic pillars for 2024 and Service Delivery is key to its success. As the Portfolio Director you will be expected to lead the team and deliver value to our customers and support the commercial and bid team to win new business and grow the customer base and contribute to the ASPIRE strategy and be at the forefront of value-add initiatives.

You will have responsibility for several Oracle EBS/Cloud Customers. You must demonstrate an ability to build and maintain solid relationships with our customers in order to consistently deliver high satisfaction ratings.

You must also be able to demonstrate solid commercial and business acumen and a track record in maximising financial performance and efficiency.

Roles & Responsibilities:

• Reporting to the Head of Service Delivery


• Monthly and quarterly forecasting of team costs, and project revenues


• Agree strategy with Division Head(s) and Service Portfolio Manager(s)


• Determine number of technical leads required for effective team management


• Input to service design and support for service implementation


• Internal service reporting


• Achieve and maintaining standards for ISO20000 compliance across the team


• Explore and drive opportunities within existing customers for new/additional work


• Work with sales to develop new opportunities both with new and existing customers


• Service Reviews with Customers


• Identify resourcing issues


• Cross-team opportunities & support requirements


• Customer escalations or issues, problems, and requirements


• Achieve targets and improvement initiatives for customer satisfaction


• Manage business risk and knowledge to ensure business continuity


• Identify and progress Continual Service Improvement initiative
  
  You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams, commercial acumen and leading on bids for delivery, ability to ask tough questions, curiosity and willingness to learn are regarded as more important in this role than a deep understanding of Oracle ERP.


• Strong leadership and decision-making skills


• Strong analytical skills


• Strong track record in driving revenue opportunities


• Demonstrated ability to work within a process driven environment


• Resource Management experience: performance management, workload distribution, team development, knowledge management (People)


• Forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs (Financials)


• Effective verbal and written communication skills (People, Customer)


• Self-starter. Can take on assignments, driving through contacting the appropriate parties to get them done and escalate when progress is impeded.


• A team player and self-motivated, you must demonstrate a strong customer-centric ethos.


• Previous consultancy experience is a distinct advantage.
  
  Version 1's market- leading Enterprise Applications Practice specialises in Finance, Supply Chain, HR, and Payroll Solutions with over 650 Oracle Specialists across the UK, Ireland, US, Australia, India and Slovenia.


We deliver consulting and managed services to transform and optimise ways of working for more than 230 customers through the provision of specialist knowledge right across the Oracle product stack - Oracle Fusion Cloud for ERP, HCM and EPM, eBusiness Suite, JD Edwards, Peoplesoft and Hyperion, not to mention extensive expertise in Analytics, Infrastructure, and Integration.

We have grown both organically and through acquisition, with our most recent acquisition of EPM and Analytics experts Qubix bringing 170 specialists to our team.

We have an exciting growth strategy that will see further rapid growth and an opportunity to drive value for our customers into 2024 and beyond.

• UK & Ireland's premier Oracle, Microsoft & AWS partner


• Market leader in Oracle ERP and Cloud Applications


• Consulting, implementation, and support services


• 3400+ strong, €347m/£302m revenue business


• ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK, Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development review


A large training budget for accreditations and educational assistance for courses relevant to your role.

Version 1 Annual Excellence Awards & our ' Call-Out' platform where performance is called out and recognised

• Quarterly performance-related profit share


• Certified Great Place to Work for 10 years in a row


• Flexible mix of Remote/Hybrid working options


• Our Enhanced Employee Benefits


This is an opportunity to join one of the fastest-growing Oracle ERP Consultancies in Ireland & the UK.

PLUS, many more exciting benefits… drop us a note to find out more.

Please note that you must have the legal right to live and work in the United Kingdom or Ireland.

This is a full-time permanent role.

Location: This role can be delivered in a remote/ hybrid nature. Ideally, you should be commutable from one of these offices Dublin, Cork, Belfast, Birmingham, Manchester, Newcastle, Edinburgh, or London.

Suzanne Whelan, Talent Acquisition Manager UK & Ireland