Senior Patient Pathway Coordinator

This is an exciting opportunity to work in an extremely busy Trust, providing admin support to the Fertility Unit at St Bartholomew's Hospital., The team requires a highly organized Senior Patient Pathway Coordinator to provide a range of duties. They will be responsible for actively managing the administrative processes of Gynaecology/ Fertility patients, the associated administrative staff, to ensure a smooth and efficient pathway from referral to treatment.

Candidates must have excellent communication, experience of line management of administrative staff; including recruitment, appraisal, development, performance, and allocation of work/resources. Implementing suitable cross-cover arrangements when required to cover annual leave and sickness within administration team.

Undertake patient pathway validation for Gynaecology/ Fertility to ensure Referral To Treatment and Cancer Waiting Time access targets are adhered to.

To ensure there a high standard of medical secretarial support is available to the clinical teams and monitor turnaround time of typing to ensure it is completed within acceptable timeframes.

Provide cover for other administration managers within the Division during periods of annual leave and sickness.

Main duties of the job

The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the Trust. Also, to ensure and participate in providing an effective administration service to the multidisciplinary team.

Manage the administrative processes associated with patient pathways and the functioning and effectiveness of clinical teams. This includes ensuring that 18-week access target and other quality targets are met.

Be a key contact in providing patients with access to healthcare professionals, information on appointments and assisting with other queries.

Manage clinic profiles to ensure capacity is used efficiently, including regular monitoring of clinic utilisation and use of corrective actions on CRS (the Trust's patient information system) when required & eRS (Electronic Referrals System).

Be responsible for the provision of an efficient and effective secretarial/PA service to a multidisciplinary team, including implementation of digital dictation/voice recognition services and quality assurance of the documents and their distribution. Work closely with the multidisciplinary team to ensure all correspondence is dealt with quickly and efficiently.

Undertake small amounts of typing when letters fall outside of the remit of the trust digital dictation system.

Implement Standard Operating Procedures (SOPs) and contribute to the development of SOPs.

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.