Senior Pensions Administrator

Are you ready to make a real difference in the world of pensions administration? We're on the hunt for a passionate and dynamic individual who thrives on delivering exceptional customer service and maintaining the highest standards. If you have expertise for handling final salary pension schemes and a keen eye for detail, this is the perfect opportunity for you! Ensure our members receive industry-leading service, accurate information, and adherence to service level agreements. What you will do

• Handle sensitive cases efficiently and professionally.
• Manage complex cases for defined benefit and contribution members.
• Train and mentor junior team members.
• Ensure clear and helpful communication with members.
• Drive team performance to achieve a 95% service level.
• Identify and implement process improvements.
  
  Minimum 4 years' experience in pensions administration.
• Comprehensive knowledge of all areas of pensions administration principles
• Excellent communication skills and proficiency in MS Office.
• Strong organizational skills and a can-do attitude.
• Strong numerical skills and experience of manual pensions calculations
• CPC or PMI qualification preferred.
  
  We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa as a Senior Pensions Administrator you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Electric Car Scheme
• Various other benefits and online discounts