Senior Pensions Client Manager

Great opportunity to join us as a Senior Pensions Client Manager to lead teams that protect and grow revenue from existing pensions administration clients, ensure a high level of quality service delivery and client satisfaction and continually work to develop and grow our Outsourcing (OGB) business, as well as seeking opportunities to introduce WTW service lines outside of OGB. This is achieved through involvement in new business development, service enhancements, service diversification, keeping updated with legislative / technological changes and maintaining a good overall market awareness. Operating as a Senior Pensions Client Managers in this role you will support and mentor others and deliver you own client revenue of £7m+. The role

• Pro-actively pursue and deliver targets for core and project-based revenues
• Build long term mutually beneficial relationships with our clients at all levels, including both Trustee and corporate
• Understand our clients, their organisations, culture, challenges, direction and priorities
• Guide the OGB client service teams to ensure alignment with the above relationship objectives
• Offer client a single senior (and trusted) point of contact on material / strategic issues (noting the need for broader and multiple relationships relevant to the the subject matter)
• Own all contractual arrangements, commercial and financial, covering both the initial term and renegotiation of subsequent extensions
• Proactive retention planning for contract extensions, avoiding full tender scenarios through service excellence where possible
• Sponsor all significant change projects ensuring a successful outcome on robust commercial terms
• In conjunction with Operations Management, ensure all service agreements, delivery promises, and performance standards ae met
• In conjunction with Operations Management, review client services and profitability regularly, taking action where necessary
• Identify and leverage opportunities to expand OGB services and gain wider client exposure to other WTW businesses
• Recognise and promote the importance of technology to our client & member services and participate in its evolution
• Build strong internal networks with WTW to foster close collaboration and understanding on complex projects both within OGB and across business lines so we present a unified service to our clients
The office location for the role can be in Welwyn, Redhill or Leeds offering hybrid working with client visits as necessary.


• Experience as a Client Relationship Manager within a pensions administration (or consulting) environment is essential
• Extensive experience of dealing with the governance and management of of occupational DB and DC pension schemes
• In depth understanding of the pensions industry (both historical and forward looking)
• Extensive experience of outsourced administration design, delivery and development
• Proven ability and desire to be accountable for and make decisions necessary to deliver success within a team and across the business
• Proven track record of mentoring and developing colleagues to ensure a regular pipeline of talent and succession plans are in place
• Proven ability to manage a large and challenging portfolio of clients
• Experience of managing and developing senior relationships with clients at both a trustee and corporate level
• Commercial focus and aptitude, covering both growth and margin
• Proven interpersonal skills, to include communication and negotiation (with internal and external stakeholders)
• Awareness of the increasing role of technology and experience of delivering technology-based solutions as part of the overall service
• PMI qualification desirable
  
  At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.