Senior Product Manager

Working as Senior Product Manager, you'll have the opportunity to develop the platforms, systems and tools we use in our contact center to ensure we are providing the best customer experience when our customers contact us. This consists of designing a system that is scalable, with an API first approach in mind. In this role you will be working closely with data engineering leadership as well as software engineers, designers, researchers and analysts. You'll build data-driven and hypothesis-led customer experiences, which deliver against our business strategy. You'll experiment your way to fulfilling customer needs and providing value, and you'll often be found story-mapping, canvas-filling, needs-assessing, optimising, stakeholder-managing and test-and-learning. You'll work closely with the Head of Product and other Product Managers across our domains too. We're looking for a candidate who can challenge how things are done currently, pushing themselves and others to innovate to improve their approach to problems. Your key outcomes will be:

• Working with the product leadership, you will own the product vision, strategy and roadmap throughout a product lifecycle.
• Ensure alignment across teams through proactive stakeholder management, maintaining clear documentation and managing feedback to adjust product strategy as necessary.
• You will partner with data engineering to design data models and API strategies to ensure scalable, efficient data retrieval and integration within out contact center systems
• You will embed customers at the heart of product decisions.
• You will use data to create hypotheses to test, identify and solve problems and to simplify complex customer experiences.
• You are tenacious in gathering online and offline customer insights - including research, customer contact, complaints and reviews - to inform your decisions.
• You don't give up when challenges or knowledge gaps arise.
• You can demonstrate a strong understanding of the wider business and strategic context in your decision making.
• You communicate clearly and can deliver clear, professional, and confident presentations to a wide range of stakeholders.
• You'll lead your team with an atmosphere of enthusiasm, fun and commitment.
• Focus on how to get ideas off the ground quickly - identifying the thinnest slice possible to get meaningful customer data.
• Champion your product both in and outside your team - understand how it fits into the wider product offering, how it could evolve and inspire your team to do more.
• Work with others to set ambitious OKRs and take the responsibility to do what it takes to meet them.
• You will establish clear priorities and find ways of articulating them with your own team and the wider business.
• Be an ambassador for our wider product community - using that as an opportunity to learn, get support from other like minded individuals and give back to the wider OVO team.
  
  You are an accomplished and experienced product manager with a proven track record of delivering positive business outcomes.
• You are comfortable with the ambiguity that comes from working in a fast-paced environment, highly matrixed environment and adaptable to changing market needs
• Experienced across software development and Agile practices
• You have a good understanding of Agile methods, cross functional working and development at different stages of the product life cycle.
• Experienced using optimisation tools, journey analysis tools etc.
• You are comfortable prioritising initiatives and ideas based on value and impact, and you can clearly articulate those decisions.
• You are equally comfortable working with leaders and team members alike.
• You have strong analytical skills, able to cut through opinions with data. You are tenacious and find that data you need.
• You are experienced in working in a matrixed organisation with multiple stakeholders.
• You are data driven in measuring the impact of what you build and have a track record of improving your customer's experience.
• Experience in the energy and/ or of a highly regulated industry would be advantageous
• Experience digitising 'offline' customer experiences is a plus.
• Are looking for autonomy and accountability to deliver great outcomes, while delivering value at the earliest opportunity.
• Find new concepts easy to understand, and show the tenacity to keep asking the right questions.
• Love sharing your skills and experiences with colleagues.
  
  At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how: Working as Senior Product Manager, you'll have the opportunity to transform digital experiences, platforms and tools. These help our customers identify, pay for and use the right products for them, in a way that suits them. At OVO you'll work with a talented team of engineers, researchers, experience designers and analysts. You'll build data-driven and hypothesis-led customer experiences, which deliver against our business strategy. You'll experiment your way to fulfilling customer needs and providing value, and you'll often be found story-mapping, canvas-filling, needs-assessing, optimising, stakeholder-managing and test-and-learning. You'll work closely with the Head of Product and other Product Managers across our domains too.


• Recognise assumptions (including your own) and seek ways to try and validate them.
• Know your strengths, yet recognise there's always more to learn from others.
• Are adaptable and take change in your stride.
Let's talk about what's in it for you You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here's a taster of what's on offer: For starters, you'll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.