Senior Program Manager, Amazon Logistics, Tech SME

At Amazon, we're working to be the Earth's most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. Amazon Logistics (AMZL) is seeking a Sr. Program Manager to join the Tech Subject Matter Expert (SME) Team to work within the AMZL network. The SME works across technology and operations teams on the visions, prioritization, development, optimization, and sustainment of technology and related process in order to positively impact customer experience while supporting business growth.

• Travel approx. 25% World Wide (WW) Delivery Stations


Key job responsibilities
· Partner with tech organization and contribute to business requirement documents (BRD)
· Highlights areas of business risk and impact for Technology Team resource allocation and provide input on software design to support lean processes and standard work
· Act as gatekeeper for prioritizing software enhancements and feature requests submitted by the sites and serve as the interface with the delivery stations to drive adoption of changes
· Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
· Measure and establish metrics for standard work to be used for labor, capacity planning, cost, quality, etc.
· Deep dive metric set to determine root cause and determine/implement next steps to foster success.
· Collaborate with counterparts in other functional areas (Safety, Quality, Learning, Loss Prevention) as well as the Operations Engineering team and DS Launch SME team to drive standardization of core process elements to support network growth and scale

A day in the life
You will work with operational teams (Engineering, Quality, Execution) and technical teams (Software Engineers, Product Managers) to drive innovation and deliverables according to the operational plan. This includes participating in the cyclical responsibilities of a program, including building the strategic vision and requirements, testing new software and processes, and deploying solutions network wide.

About the team
The Tech Subject Matter Expert (SME) team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. The SMEs strive to be experts in Amazon's operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology.

The SME organization are functional experts on the software tools within process areas and their application in the AMZL network. As a Sr. Program Manager, you will define the problem, solution, and process the team uses to deliver best in class tech to the field. This team looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes.

Bachelor's degree
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of Excel (Pivot Tables, V-LookUps) at an advanced level and SQL knowledge, Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience leading process improvements
- Data visualization tools experience (Tableau, PowerBI, etc)
- Experience driving programs across multiple countries
- Development of strategic visions on future development of the business
- Experience working cross functionally with tech and non-tech teams

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.