Senior Programme Manager

The appointed individual will work with the Director for Community Involvement and Workforce Innovation, and HIOTV programmes, to develop and deliver: 1. Community involvement: advice, design and delivery of community involvement activities such as:

• Developing ongoing, reciprocal relationships with local community and patient groups
• Supporting and developing our network of existing public partners
• Exploring new funding opportunities
2. Evaluation: advice, design and delivery of evaluation activities such as:
• Designing and running focus groups and surveys
• Identifying and defining data requirements, data collection and analysis
• Presenting findings of evaluations
The post holder will be responsible for the full programme life cycle including effective scoping, planning and delivery of projects to time, budget and quality expectations.,
• Further develop and deliver a sustainable community involvement programme in HIOTV drawing on the skills, opportunities and support from the other HIN programmes and themes - e.g., working with industry with the support of Patient Safety and Clinical Improvement, Strategic Industry Partnerships and with Clinical Innovation Adoption programmes of HIOTV
• Identify interdependencies with other internal and external programmes and develop collaborative working
• Connect with other HINs to identify and exploit innovation and improvement from other regions that can be applied locally
• Report and articulate HIOTV's contribution to patient experience from all the programmes
• Work with research groups (e.g., Applied Research Collaborative) to develop opportunities to translate research in to practice at scale in the region to deliver improvement.
• Secure funding for proposed transformation projects
• Manage the governance arrangements for the community involvement programme
• Secure resources and provide support to the projects and coordinate support from the HIOTV programmes and themes (eg Clinical Innovation Adoption, Patient Safety and Clinical Improvement, Strategic and Industry Partnerships)
Programme management
• Work with the HIOTV Programme Directors to progress the HIOTV community involvement programme, and hold them to account on the delivery of objectives and milestones
• Lead on long-term programme planning of multiple complex projects, managing their interrelations and dependencies within HIOTV and across the national HIN Network
• Identifying and exploiting new funding opportunities to sustain the programme
• Ensuring projects undertaken are evidence based and use established methodologies. Ensure baseline data is sound and goals and measures are clear from the outset
• Using HIOTV's Sales Force system, undertake routine project management functions using best practice approaches and tools, eg maintenance of project plans, PIDs, production of regular highlight reports, change control process, configuration management etc, track the delivery of the project milestones against the programme/project plans and ensure that the Director of Community Engagement and Workforce Innovation is regularly briefed on progress Identify risks and issues and develop appropriate mitigation plans
• Active involvement in HIOTV business planning and quarterly reporting
• Make decisions on a range of highly complex issues where there may be more than one course of action
• Manage, maintain and monitor budgets
• Manage access to and promote the use of electronic collaborative communication tools provided by the HIN (eg Sales Force, SharePoint, Teams, file sharing, remote meetings, video conferencing, shared calendars etc) to support and optimise efficiency.
Evaluation
• Undertake a range of activities to support evaluation across HIOTV programmes e.g., designing and running focus groups and surveys
• Undertake the necessary data governance processes
• Identify and define the data required, and compile the data, which may come from multiple sources
• Undertake the necessary analysis of the data and present the findings and evaluations in the most appropriate format, e.g., presentations and written reports.
Stakeholder Management and Communication
• Able to provide, receive, process, summarise, interpret and effectively communicate highly complex, sensitive and contentious information where there are barriers to acceptance and resistance to change, and where negotiating/influencing skills are required to secure agreement or cooperation
• Engage constructively and effectively using appropriate and innovative channels and adapting styles with a wide range of internal, external and varying levels of seniority stakeholders.
• Manage highly complex professional interactions to deliver expected benefits
• Responsible for acting as source of specialist knowledge on workforce programmes/projects, preparing briefings for senior management and external partners
• Develop key relationships with HIOTV Programme Directors and leads across the health and care system in the Thames Valley and especially the BOB and Frimley ICSs to ensure engagement with the planning process and alignment to HIOTV and ICS priorities.
• Develop and deliver training and development both internally and with key stakeholders
• Working with the HIOTV Head of Communications to communicate regionally and nationally through reports, article, web presence progress and successes
The job description and person specification are an outline of the tasks, responsibilities and outcomes required for the role. The post holder will carry out any other duties as may reasonably be required by their line manager to fulfil the objectives of the HIOTV and its host, OUH. The post holder may also be asked to cross-cover for other programmes of work, should there be an operational need. Key Working Relationships The post holder will be required to build and maintain constructive relationships with a broad range of internal and external stakeholders. Key external working relationships will include:
• Trust and ICS directors responsible for community involvement and engagement
• Local research colleagues and networks
• Health Education England
• Clinical staff and Trust Managers at all levels, across the Programme
• Community involvement/PPI leads from other HINs
• Representatives from patient and public groups
• Representatives from industry partners
• Suppliers of goods and services for relevant projects
Key internal working relationships will include:
• HIOTV Director of Community Involvement and Workforce Innovation
• HIOTV senior managers and team members
• HIOTV Patient Safety and Clinical Improvement team
• HIOTV Clinical Innovation Adoption team
• HIOTV Strategic and Industry Partnerships team and industry partners
• HIOTV Sustainability Programme Manager
• Local Research partners: ARC/BRC/CRN/RDS
  
  We are looking for a creative, collaborative, clear thinker who can lead our community involvement work. We want to sustain and develop our relationships with people, communities and the VCSE. We are looking for someone who can bring expertise and experience of working with diverse groups of people and who can support robust evaluation of health and care work.
The diverse nature of our work means that skills and experience acquired from a variety of professional backgrounds including, for example, health & social care, education, local authority or the private sector will be looked at favourably.,
• Educated to master's level or equivalent level of experience of working at a senior level in specialist area
• Experience and knowledge of a range of patient and public involvement and coproduction approaches
• Experience and knowledge of a range of research/evaluation methodologies and analysis, in particular qualitative methodologies
• Experience of design and facilitation of participative meetings and processes which draw on relevant knowledge and skills and build ownership and commitment across the system, Holds professional registration and qualifications
• Previous experience in health or social care
• Experience and knowledge of health and social care systems and systems
• Experience of leading successful change programmes
• Experience in identifying and bidding for additional funding opportunities, Able to handle highly complex or sensitive information and elicit key points for discussion and presentation
• Ability to build effective partnerships, common purpose and shared understanding across a range of diverse and competing views
• Ability to communicate effectively with patients, the public, clinical and academic staff
• Excellent oral, written, and presentation communication skills
• Ability to collate and write reports suitable for a range of audiences
AnalyticalEssential criteria
• Ability to quality assess plans and proposals and understand their implicit strengths and weaknesses (benefits and risks)
• Numerate and able to understand safety measurement and evaluation
• Ability to analyse complex facts and situations and develop a range of options
• Takes decisions on difficult and contentious issues where there may be a number of courses of action
• Strategic thinking - ability to think creatively and to anticipate and resolve problems before they arise
Values & BehavioursEssential criteria
• Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
• Involves patients and the public in their work and demonstrates understanding of the centrality of their experience in improvement work
• Values diversity and difference, operates with integrity and openness
• Proven history of working well in teams. Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others, aware of impact of own behaviour on others
• Uses evidence to make improvements, seeks out innovation, Good use of available information to plan and organise a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances
• Ability to perceive new opportunities and to embed these within existing programmes, Demonstrated capability to manage own workload and make informed decisions in the absence of required information, working to set timescales
• Ability to be directed by organisational or comprehensive occupational policies and procedures and expected to find the way they should be understood
• Adaptability, flexibility and ability to cope with uncertainty and change e.g. working from home during a pandemic
Equality and DiversityEssential criteria
• The promotion of equality of opportunity, diversity, inclusiveness and good working relations (providing practical leadership)
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Health Innovation Oxford and Thames Valley (HIOTV) works across the Thames Valley and surrounding areas bringing together a diverse community of partners-including commissioning bodies, patients, healthcare professionals, and the public-to deliver evidence-based care, foster innovation, and create economic growth. Hosted by Oxford University Hospitals NHS Foundation Trust, HIOTV is overseen by an independent Chair and a Board that includes local NHS CEOs. We work closely together, balancing independent initiatives with collaborative projects to achieve our shared goals. Our work ethic is built on professionalism, respect, and a strong commitment to excellence in everything we do. As part of the HIOTV team, you will benefit from being part of an organisation hosted by Oxford University Hospitals (OUH) NHS Foundation Trust. This affiliation provides a unique blend of a fast-paced, innovative environment with the stability and comprehensive benefits of working under NHS (Agenda for Change) terms and conditions.