Senior Project Delivery Manager, IT Business Services, Central Business Services

As a Senior Delivery Manager, you will lead multiple projects of varying complexity within a multi-disciplinary Delivery Team aligned to either a specific Service Line or programme, where you will build strong, long-term partnerships with your business stakeholders, understanding their strategic direction, business needs and processes to become their trusted advisor on all elements of delivery. You will champion the promotion of integrity in all endeavours and be confident to challenge stakeholders to put the needs of the business first by bringing the right people together and raising risks, issues, and dependencies that negatively impact delivery. You will be skilled in agile delivery of complex projects or programmes, understanding the roles within the team and how they work together. You will be able to choose the appropriate methodology according to the circumstances and apply the appropriate approach. With your in-depth knowledge and solid grasp of project management principles, you can equally adopt to traditional project management approaches as required, to support the business' objectives. You will strive to demonstrate role model behavior for other delivery managers by taking full ownership and accountability for successful project delivery and customer satisfaction. Responsibilities include

• Establish appropriate governance and assurance, monitoring progress, managing risks and issues and ensuring readiness for change
• Provide delivery reports, metrics and measurements to business stakeholders
• Set an example of what great Delivery Management looks like, ensuring quality and attention to detail is embedded throughout your communication and deliverables
• Regularly undertake activities to engage and build trust with the team and the stakeholders
• Manage diverse teams within an inclusive team culture where people are recognised for their contribution
• Provide delivery confidence by managing complex internal and external dependencies by removing blockers or impediments
• Manage changes in project scope, costs, resources and timing within the framework of agreed governance and change control processes
• Own and engage in all stages of the agile development process - planning, stand-up, show-and-tell and retrospective ceremonies
• Encourage and facilitate continuous improvement of the delivery team, creating a supportive environment for the team and space for development
• Act as a role model and mentor to motivate and aspire others to take positive action and accountability for their work
Connect to your skills and professional experience You love nothing more than connecting people to delivery outstanding results. You bring out the best in your project team, and work closely with stakeholders to understand and meet their business objectives.


• Knowledge and experience of applying a range of delivery/ development life cycles, e.g. Waterfall, Agile, Iterative.
• Strong verbal and written communication to be able to interact effectively with stakeholders at all levels, building rapport and inspiring confidence in leadership of delivering projects.
• Strong financial and commercial awareness and experience of managing budgets and resource utilisation.
• Value and outcome-driven, with a positive "can-do" attitude.
• Good knowledge of techniques for planning, monitoring and controlling projects.
• Experience in agile delivery methodologies (e.g. Kanban, Scrum) and in transitioning teams to agile ways of working.
• Will have worked extensively with geographically distributed teams on and offshore.
  
  Connect to your Industry
To champion teams through the adoption and continual improvement of enterprise scale agile practices and projects. The IT Business Services Portfolio is shifting to a new paradigm of focused delivery by line of business. A new delivery capability has been created to support Deloitte's digital agenda. In line with this, delivery methods are evolving from legacy, plan driven approaches to those utilizing lean and agile principles. You will be key to successfully executing the next stage of this transition, working with various technology and business teams to evolve the proposition in new ways of working whilst delivering line of business technology requirements to support our practitioners and clients. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most., Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Central business services We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process. Connect with your colleagues "What we have achieved by using ServiceNow is nothing short of incredible and I am hugely excited by what is still to come. We have an amazing opportunity to improve and support our practitioners and colleagues experience by working collaboratively as one team." Anita Sanderman, Head of HR Services, a key stakeholder for this role "The great thing about working as part of the NSE ServiceNow team is opportunity to be part of focussed, supportive, diverse, and well organised team. The team have clear goals and plan so that each squad within NSE ServiceNow team is focussed on delivering quality product. The team is incredibly supportive and always happy to assist each other. Team members are diverse which bring creativity and a broad range of ideas to the table. The team is well organised so that each member of the team is getting the work done efficiently. Not to forget the team is fun loving which leads to relaxed environment." Nikhil Patel, ServiceNow Test Lead Our hybrid working policy You'll be based anywhere in the UK (except for London) with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers, Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see About Deloitte to learn more about our global network of member firms. Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.