Senior Project Engineer / Westrace Support Engineer

We have a fantastic opportunity for a Senior Project Engineer to Support the Maintenance of Westrace. This role will work as part of a dedicated front-line support team and involves working closely with the customer to provide support, advice, system fixes and enhancements to installed Siemens Signalling systems installed in the UK and some overseas accounts such as Oslo Metro,

• Investigating and resolving first and second-line faults, offering guidance to customer technical officers to assist in corrective maintenance activities, primarily through remote support.
• 3 rd line telephone support to customers on the relevant technology to aid fault rectification.
• Log analysis for fault and incident investigations and subsequent reporting of findings to the client.
• Investigating and responding to formal Technical Questions from the client.
• Looking for opportunities to bring more value in any way to our customers.
• System health status checks.
  
  1st line corrective maintenance experience (rail signalling assets or equivalent preferred).
• Working knowledge of Siemens Westrace.
• Proven ability to build and maintain a productive relationship with the customer and the Siemens team at different levels of the Orgainsation.
• Excellent communication skills and an ability to liaise with varying levels of technical staff and customers.
• Current and valid IRSE testing or maintenance license.
• Current and valid PTS is desirable.
• Experience with IT systems, including monitoring and security of railway signalling.
• Experience of cyber security in a railway environment and railway operation display systems are preferred.
  
  Siemens Mobility have been a leader for seamless, sustainable, reliable, and secure transport solutions for more than 160 years.
  
  Our compensation package includes a competitive salary, company bonus, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.
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