Senior Referral Coordinator

+ The post holder will be responsible for the Referral and Coordination on behalf of the Rapid Response Services
+ You will need to be able to co-ordinate detailed referrals from Health and Social Care Professionals, communicate and answer queries from all disciplines including Care Providers, members of the public and users of the service, and to provide direct line management support and supervision of the support workers, ensuring strict compliance with Trust policies and procedures.
+ The service operates on a 7 day rota system, including weekends and Bank Holidays. The post will be based at St Edmunds in Torbay although you could be asked to work throughout the Torbay & South Devon area., + Communication with other team members of Multi - Disciplinary Team, Health & Social Care Professionals, Members of the public. This involves a complete range of personnel on different levels of communication. This involves both confidential and sensitive complex communication
+ The postholder needs to be able to co-ordinate detailed Rapid Response Referrals from Health and Social Care professionals, communicate and answer queries from all disciplines. This involves organising own day to day activities, planning of both straightforward and more complex on-going referrals, together with looking in to the longer-term planning of care
+ Patient and Client Care
+ Direct and Incidental contact is required with both patients and internal/external colleagues. Provision of programmes of care as required by the referrer
+ The post holder should work both individually and within the Team to contribute to service improvement. The Post holder to undergo monthly supervision and annual appraisals
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
#caretojoinus
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
+ Please read the job description and tailor your application to reflect the role
+ Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
+ It is your responsibility to assist us in the timely receipt of appropriate references
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

Torbay and South Devon NHS Foundation Trust is a unique organisation providing acute health care services from Torbay Hospital, community health services and adult social care.
We have around 500,000 face-to-face contacts with patients in their homes and communities each year and see over 78,000 people in our A&E department annually. We serve a resident population of approximately 375,000 people, plus about 100,000 visitors at any one time during the summer holiday season.
We are proud to be part of a healthcare community that works in partnership to provide the best possible health and care for its population. Our partner organisations include, Devon Partnership NHS Trust, Torbay Council, Devon County Council and Rowcroft Hospice. Along with the South Devon and Torbay Clinical Commissioning Group, we are all members of the local JoinedUp Board, which makes decisions about how to develop services to achieve the best outcomes for patients.
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An exciting opportunity to join the NHS Rapid Response Torbay team has arisen. The service provides support to patients at home following an acute medical crisis, end of life support or support at home following a hospital discharge.
We are looking for a Band 4 Senior Referral Coordinator, working on a shift pattern, to join our team and this front-line service. The service operates 7 days a week including all bank holidays.