Senior Reliability Engineer
ServiceNow, Staines-upon-Thames, Surrey
Senior Reliability Engineer
Salary Not Specified
ServiceNow, Staines-upon-Thames, Surrey
- Full time
- Permanent
- Onsite working
Posted today, 25 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 1fd03260fed6493d9db6fb8e9ab8ff32
Full Job Description
- The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed., Demonstrated ability to troubleshoot difficult technical issues - Strong Experience with relational databases (e.g. MySQL, Oracle)
- Java experience
- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Advanced Unix/Linux experience
- Working knowledge of the components in a web applications stack.
- Experience diagnosing performance degradation (e.g. explain plans, database tuning)
- Experience working well in a team environment while also being able to work productively while unsupervised
- Strong personal commitment to quality and customer service
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Ability to work with high-value customer administrators and developers
- Excellent time management skills
- Consistent ability to work evenings and weekends
- Understanding of basic networking and system administration Desired Skills The following additional skills are preferred but not required:
- Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
- Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
- Advanced object oriented programming skills (Java strongly preferred).
- Deep understanding of JavaScript
- Demonstrated proficiency with the following Technical Skills + Web Services (consuming or providing) (SOAP, REST) + Data Extraction Technologies (e.g. JDBC, ODBC) + Any bi-directional, automated integration between two systems
- TCP/IP, Networking knowledge
- Experience with Splunk
- Understanding of Simple Network Management Protocol (SNMP)
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- Experience in any of the technologies on this list: http://wiki.service-now.com/index.php?title=List_of_Available_Integrations
- Strong Familiarity with Eclipse IDE
- A fundamental understanding of ITSM, ITIL, and/or CMDB
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone., We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.