Senior Rents and Quality Assurance Manager

Notting Hill Genesis are offering an exciting position as a Senior Rents & Quality Assurance Manager. You'll ensure that we are complaint with the regulatory rent standard and that we are compliance, carrying out audits, assessing and reviewing calculations and leading on improvement projects. The role will also ensure adherence to shared ownership lease provisions and having overall responsibility for a portfolio of former tenants. How you'll do it In line with our customer strategy aims, you will ensure that that our housing costs are fair and predictable for residents, through clear engagement and communications and we have the right systems in place, so our Operational colleagues get off to a great start in their role. This is a fantastic opportunity to deliver a comprehensive framework to enhance structure within our organisation. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We support flexible working arrangements that foster collaboration, combined with the power of in-person interactions. Our optimal balance of three days a week in the office or with customers ensures we're at our prime, crafting exceptional customer experiences and achieving outstanding business outcomes. Some roles lend themselves to flexible options more than others and we are open to discussing agile working opportunities during the hiring process.

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You love clarity of the regulatory landscape and want to achieve gold standards in good practice. You want to shape the future of our organisation and to ensure the safety of residents and colleagues through excellent compliance with regulations and legislation. You're a natural leader with the ability to build excellent relationships across the organisation and with external partners. Essential:

• Evidence of working (both knowledge and practical application) with the regulatory Rent Standard and other key legislation governing social housing rents.
• Experience of identifying and mitigating complex risks across a business - requiring accuracy and attention to detail, development and evolution of policy.
• Experience of preparing and presenting compliance reports to senior management and relevant stakeholders.
• Experience of building and managing effective relationships at a senior level including those with boards, customers, partners and a range of stakeholders.
• Experience of effective people leadership and coaching staff to succeed.
• Excellent knowledge of legislative and regulatory environment for RPs.
• Excellent organisational and project management skills, with the ability to deliver complex projects on time, task and in budget.
  
  Are you looking for a fulfilling and rewarding career opportunity working for one of London's biggest housing associations, Notting Hill Genesis? Do you want to be at the forefront of regulations which have a real impact on our customers, supporting us to work better together for our residents?, Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
  
  Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary