Senior Sales Associate / Team Leader

We are looking for a strong, confident, experienced brand ambassador to join our Emilia Wickstead store team to instil a client-centric approach at all levels within the boutique and to focus on developing middle segment clients into the elite level.

The successful applicant will take over existing clients, grow the client book, ensure the sales targets and all KPIs set are met monthly, support the store management with general day-to-day operations and also support the Store Manager to manage, train and motivate our store associates.

Responsibilities:

• The key contact for Emilia Wickstead RTW, made-to-order and bespoke tailoring in-store and primary communication channel between Clients and Boutique.


• Support Boutique Manager and Head Office during events to develop them as relationship-building occasions.


• Analyse New and existing clientele with store manager to provide accurate insights to the Marketing team and to share with FAs the trends and challenges, as well as client segmentation and client profiles.


• Enhance boutique clientelling skills and drive true client understanding to ensure that updated and accurate information is captured by the junior sales team.


• Improve client data capture accuracy and rates for existing clients and prospective long lasting relationships.


• Support the Store Manager to train and develop store associates


• Monitor and observe standards on the shop floor and provide guidance where necessary


• Ensure the engagement and motivation of sales associates


Although comprehensive, the job description is not exhaustive, and additional duties may be added according to the needs of the business and as requested by the Store Manager., PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

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• At least 3 years' experience with a strong client-centric sales background in luxury fashion


• Someone who can demonstrate success and delivering on targets and KPIs


• Ags of drive and initiative


• Energetic


• Experience with supervising teams/people, I have at least 3 year's experience in luxury retail sales.

I have a flexible, adaptable, can-do attitude.
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  I have team supervision experience.
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  I have the right to work in the UK without restriction or sponsorship.
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  About: Established in 2008, the designer RTW label Emilia Wickstead has become the epitome of modern femininity. Known for her modern silhouettes and strong colour use, the techniques she utilises serve to create clothes that effortlessly combine traditional with contemporary with an insistence on quality and a clear point of distinction.
  
  Originally commencing as a made-to-measure atelier, Emilia's collections are currently seasonal ready-to-wear and have been showcased at London Fashion Week since SS12.
  
  Her collections are held in some of the most prestigious stockists in the world, including Net-A-Porter, Selfridges, Harrods, Matches, and Moda Operandi to name a few, alongside her flagship store which opened in 2014 on London's Sloane Street.