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Senior Sales Executive

The Hill Group

Senior Sales Executive

Salary Not Specified

The Hill Group, City of Westminster

Full time
Temporary
Onsite working

Posted 3 weeks ago, 28 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: de94b32c183d4f7b95a88bd6ae80f51e

Full Job Description

The Senior Sales Executive role requires the management and development of other Sales Executives.

To attend project meetings and client meetings as and when instructed by Sales manager or in lieu of the Sales Manager.

To chair the Site Sales /Meetings on a weekly basis.

To achieve reservations in line with the company targets.

To achieve the best possible price for all property sales but to work within the authorised negotiation margins - Sales Executive net - as laid down by the company.

Complete reservation paperwork & Reservation Check list at reservation.

To ensure all reservations proceed to exchange contracts in line with the agreed date at time of reservation and customers are kept informed throughout the home buying process.

To liaise with the Company's Lawyers regarding enquiries raised by Purchasers' Solicitors and to find out the answers to those enquiries via relevant personnel within the Company.

To liaise with Solicitors to authorise the serving of notice to complete.

Prioritising workloads and managing all daily tasks and objectives of the day of other Sales Executives.

Inspect plot with Site Manager to ensure the plot is complete and to specification.

To manage legal completions in line with the Company target.

To manage home demo to the customer with the Site Manager.

Ensure property is ready for handover and release keys once funds are cleared.

Overall carry out the company's Customer Journey.

To effectively manage all customers and deliver excellent customer service in line with the Customer Journey.

Make contact with all potential customers who have registered an interest via web site, telephone calls and other methods and register on sales database.

To optimise sales opportunities through the effective use of retrawling system.

Pre-qualify customers in respect of affordability and individual needs, in order to negotiate effectively.

To promote the use by customers of company approved i n d ep e n de n t mortgage brokers and solicitors in order to facilitate the achievement of contract exchange· deadlines.

To utilise sales tools, promotions, and incentives in accordance with company procedures to maximise the selling price of properties.

To present the product being sold, whether it be properties or optional extras, in a manner that maximises selling prices.

Complete all necessary sales paperwork in accordance with company policy as contained in Sales Manual.

To effectively manage and resolve customer complaints.

Prepare weekly visitor and reservation report and send to Sales Manager and Sales Coordinator.

Prepare weekly sales Progression Report on YourKeys.

To research the new build marketplace within designated areas in order to be able to sell above the competition.

To make recommendations regarding sales strategy and pricing to Sales Manager.

Spot check the sales database and YourKeys is being used correctly on your development.

Manage and liaise with sales agents where necessary to aid the marketing of the site. Set weekly/bi- weekly meetings.

Ensure compliance of AML and consumer code

To ensure that all paperwork and reports to Head Office are delivered accurately and well presented at all times in line with Company procedures.

To maintain the presentation of the sales areas to the highest standard.

Ensure that the sales area and show homes are kept clean and presented to the highest possible standard with weekly inspections as a minimum, advising production staff and the Field Sales Manager of any works required.

Ensure availability of a full supply of brochures, product marketing material and marketing material relating to company strategy at all times.

Ensure unsold standing stock is inspected weekly and presented to a high standard.

Ensure that all safety equipment, including PPE and fire extinguishers, is available for customers in accordance with the company standards.

To be dressed smartly and appropriately at all times during working hours.

Mark other sites presentation as needed.

To work within the Company Health and Safety regulations so ensuring thesafety of themselves and customers and others.

Satisfactory completion of external PMA, CSCS test, Personal Health and Safety training and First Aid training.

Attendance on company training courses throughout the year as and when advised.

Achieve as a minimum or better the Sales Executive net price for each plot.

To maintain the sales operation in line with the budget for that site and report accordingly.

Responsible for Staff Rota.

Day to day management of Sales Executives.

Identify training needs and implement.

Defining and delegating particular job responsibilities in the sales office.

Assist in recruitment of permanent Sales Executive and responsible for recruitment of temporary staff.

Train and develop new Sales Executives in all duties required as per the Hill Residential Standard.

Troubleshoot across additional sites as needed - provide additional training where needed.

To actively focus on self-development and promote the continuous development of the Sales Executives to Senior standard.

To actively focus on self-development and promote the continuous development of the Sales Executives to Senior level.

Attendance on Company training courses throughout the year as and when advised.

Effective promotion of the use of company recommended mortgage brokers and solicitors to ensure an effective .service for customers to achieve contract exchange deadlines.

Exchange of contracts is consistently achieved within 28 days.

Regular meetings with Sales Exec to review sales and progress.

All Sales Execs are fully conversant with Hill systems, processes and procedures.

Successful management of Brokers and Solicitors to meet contract exchange deadlines.

Ensures Sales Executives provide excellent customer service.

Demonstrate a track record of selling new homes (both off plan and show homes).

Maintain the presentation of the sales area to the highest standard.

Suggest ways to market development better.

To deliver the Hill Customer Journey.

Audit sales and marketing procedures and the customer journey (sales responsibilities).

The delivery of the Hill Customer Journey in line with the company procedure manual to ensure the NHBC / HBF Five Star customer satisfaction award is achieved.

Successful audits demonstrating full compliance of AML and YourKeys plot files.