Senior Service Design and Transition Manager
NHS ENGLAND, Leeds
Senior Service Design and Transition Manager
Salary not available. View on company website.
NHS ENGLAND, Leeds
- Full time
- Permanent
- Onsite working
Posted 6 days ago, 14 Dec | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
job Ref: 15f52a5717594bd1bca660abc7360c6a
Full Job Description
As a Senior Service Design & Transition Manager the post holder will work as part of a dynamic team in delivering an effective service supporting the Service Delivery Team and staff across the Corporate IT. The post holder will:
+ Manage Service Design Transition and Adoption Team and processes including Design Co-ordination, Service Transition Planning, Digital Adoption and Knowledge Management
+ Govern and manage the introduction of services into the live environment, minimising risk whilst facilitating efficient delivery
+ Own the end-to-end delivery of Service Design and Transition activities for service led projects
+ Manage the Service Design Transition and Adoption Team and processes including Design Co-ordination, Service Transition Planning, Digital Adoption and Knowledge Management
+ Act as the main contact into the Service Design & Transition function for the assigned project managers. Collaborating with stakeholders from all levels and disciplines to ensure effective alignment of Service Design and Introduction practices and Digital Adoption activities throughout project/programme phases
+ Manage the production of Service Design Documentation, including Service Design Pack information (e.g. Support Model on a Page, etc) and report on the status of Service Design in all projects
+ Oversee Early Life Support for service led projects, produce and manage the Service Introduction Criteria and sign off, We value the different experiences our people bring to their work. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.
Which means, we encourage applications from people of all backgrounds and abilities.
You can find further details about the role, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description, Assignment Brief and other supporting documents.
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.
We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.
Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
If applying for this role on a secondment basis, please make sure you have obtained prior agreement from your current line manager to apply for this position.
Please note that we currently do not accept applications via recruitment agencies.
The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.
If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.
A Digital Workplace is the name given to today's virtual, modern version of traditional workplaces. The Digital Workplace experience provides personalised, role-based services as well as the data, applications, and collaboration tools required for employees to work securely with each other from anywhere, on any device, at any time.
Our aim is to enable teams across the NHS to connect to information, expertise and knowledge to help them be more productive and to support decision making.
Digital Workplace Services will adopt a simple, user-centric approach adoption of technology and digital tools, systems and services across the new NHS England and the wider system.
The teams are divided into three core areas providing technical and service management expertise.
+ collaboration services
+ web team
+ corporate IT
Services are delivered to internal customers and NHS organisation
Please note this job vacancy is based in either Wellington Place, Leeds LS1 4AP, Wellington House, London SE1 8UG & Hexagon House EX2 5SE., The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
+ Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
+ Making the NHS a great place to work, where our people can make a difference and achieve their potential.
+ Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
+ Optimising the use of digital technology, research, and innovation
+ Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band., NHS England
NHS AfC: Band 8b
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive - and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
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