Senior Service Designer

NHSBT helps people do something extraordinary donate blood, organs, tissues, or stem cells to save someone in need. As a Senior Service Designer at NHSBT, you will directly impact how we understand and design for the needs of our donors, families, the patients we serve, and our people, who deliver and operate services. This is critical to our mission to save and improve lives. Youll be joining our human-centred design practice and culture at NHBST, working with the Clinical Services product centre. In this role you will be responsible for developing services across our provision of specialist clinical expertise that ensure that blood, organ and tissue donations are safe and provide the best match for recipient patients. Youll also support pioneering work using genomics and advanced therapies to deliver developments in supporting patients in need of life saving transplants. On this journey, youll have the opportunity to shape how we achieve our vision and demonstrate the value of research
and evidence driven decision-making in delivery and operational teams. Were currently working with partners and other organisations in the NHS ecosystem to collaborate and share knowledge through design and research communities of practice., As a Senior Service Designer, you will work as part of a multidisciplinary agile team to deliver services at NHSBT, designing end-to-end journeys that help users complete their goal. Putting users' needs at the heart of your work, you will make people's interactions with NHBST as simple and quick as possible. Your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by NHSBT. You will be a confident and competent designer who is able to develop designs based on evidence of user needs and organisational outcomes. Your responsibilities will include: Ensuring services align with NHSBT strategic direction, design principles and user needs. Leading the creation and iteration of design artefacts prototypes with key service users and stakeholders. Developing service proposition(s) and service maps to align the delivery team Championing the use and value of human centred design tools and techniques throughout the

organisation Designing, leading, and facilitating co-design workshops with wide range of stakeholders including end users including potential or current donors, patients, and colleagues You will be required to travel and spend time away from base, which may involve working irregular hours and overnight stays when required, with prior notice.

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the