Senior Service Designer

The Trainee Information Systems (TIS) Programme supports and develops a range of products and services that help users manage the administration of NHS trainees and learners who are supported by NHS England, such as postgraduate doctors in training. We are expanding our multi-disciplinary product teams and embracing user-centred design within the context of the Government Digital Service Standard. We are seeking a Senior Service Designer who will be responsible for developing and supporting a service design function across several services that are centred around trainee management and recruitment. You will design the end-to-end journey of trainee services and help define users that can achieve their goals. You will line manage a team of user researchers and business analysts who are embedded within the team. We require a candidate to help us transform how we meet our user needs and expectations and service design is central to our future. You will be involved in helping shape how we
work to deliver for our users and stakeholders. Our focus is to work as multi-disciplinary product teams, focussing on user needs and delivery. We want people working in the team to be able to contribute and share in the success of what we do, especially in support of our users to help them work better using products we develop. TIS is a national team and although we have two "hubs" in London and Manchester, you can base yourself from any NHS England office across the country subject to approval., As a Senior Service Designer, you provide leadership across TIS and other trainee products around the design of our services, providing a consistent approach that is supportive of the concept of "whole" service management.

The main duties of role are:

• Developing and enacting the service designer role, recommending tools, and promoting activities.


• Working within an agile environment.


• Applying your service design knowledge to real-world applications.


• Develop designs, based on evidence of user needs and organisational outcomes.


• Incorporating evidence-based research to develop user-centred designs to achieve agreed outcomes.


• Communicating ideas, concepts and designs clearly.


• Describing and evolving the end-to-end journey through TIS and other trainee services.


• Line managing a small team of user researchers and business analysts who are embedded within product/service teams, but who need to work together to support cross-team work and dependencies and working.
  
  The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:


• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.


• Making the NHS a great place to work, where our people can make a difference and achieve their potential.


• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care


• Optimising the use of digital technology, research, and innovation


• Delivering value for money.