Senior Service Designer

As a Senior Service Designer, you will work with a wide range of colleagues to develop and optimise complex CCS services. You will help set the direction, embed good practice, make evidence-based decisions, demonstrate an understanding of the full end-to-end journey and drive service improvements that bring value for CCS users.
Team Summary
User-centred design (UCD) is about putting users’ needs first in how we design services: we research, design and test for a customer-first approach. It is integral to making government work better for users, and reducing waste in government. Our team leads the professions covering User Researcher, Service and Interaction Design., + Lead on design concepts and service blueprints that help define the customer journey and articulate the vision for end-to-end services.
+ Identify opportunities and analyse user needs and business objectives across highly complex services to build design solutions that fulfil user and business needs.
+ Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change.
+ Support the Head of User-Centred Design with the development and implementation of a best practice UCD strategy.
+ Lead on design workshops and design sprints with the team, senior stakeholders and users.
+ Collaborate with multidisciplinary teams, effective management of stakeholders and facilitate discussions at a senior level.
+ Rapidly design and test digital prototypes with service users.
+ Drive awareness of service performance through data and influence the implementation of evidence-based improvements.
+ Take the lead in advocating for best practice and inclusive user-centred design across the organisation, and when working with third parties.
+ Ensure all services and platforms meet with Government Design Services standards, and follow relevant government functional standards and other related requirements and guidance, in particular https://www.gov.uk/government/publications/government-functional-standard-govs-005-digital, We'll assess you against these behaviours during the selection process:
+ Seeing the Big Picture
+ Making Effective Decisions
+ Changing and Improving
+ Managing a Quality Service

Technical skills
We'll assess you against these technical skills during the selection process:
+ Agile working
+ Digital perspective
+ Evidence and context based design
+ Prototyping
+ User focus These will be assessed as per the DDaT framework: https://ddat-capability-framework.service.gov.uk/role/service-designer#senior-service-designer, Please note: Applicants can make use of artificial intelligence but the information presented at application must be factual.
A reserve list may be held for up to 6 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@crowncommercial.gov.uk.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

+ Have good experience in designing end-to-end public services and navigating complex policy and operational areas.
+ You are expected to have supported a team to effectively deliver change.
+ Have created, facilitated, delivered and embedded appropriate approaches to service design.
+ Have mentored multidisciplinary teams to follow a user-centred approach in order to deliver high quality products and services.
+ Know what good public services look like and how to design and prototype them in an inclusive, accessible way.
Desirable criteria :
+ You have experience and/ or an understanding of working in highly regulated environments.
+ You understand security, accessibility, version control and hosting.
+ You have experience designing at scale.
In the event of a high number of quality applications, desirable will be used as a second sift

CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.

Alongside your salary of £56,031, Crown Commercial Service contributes £16,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
What we will offer you, here are some of the benefits you can expect:
+ Competitive salary
+ Generous pension scheme
+ A discretionary non-contractual performance related bonus
+ Working remotely in addition to working in advertised office location
+ Flexi time scheme (available for B1-B6)
+ Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays
Explore fully how we will reward your work.
Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.
The Civil Service is committed to attract, retain and invest in talent wherever it is
found. To learn more please see the Civil Service People Plan and the Civil ServiceD&I Strategy.