Senior Service Designer

Do you believe in improving lives through data and technology? Do you enjoy uncovering user needs to understand complex problems, and designing services which will help literally millions of people look after their health? We have exciting opportunities for experienced service design professionals whoare a key part of our user-centred design (UCD) family of roles, alongside interaction designers, user researchers and content designers. The work we do has a direct impact on millions of patients' lives, helping them access the essential services they need and supports them to get appropriate care as quickly as possible. We also have a direct impact on health professionals across the NHS by providing them with essential tools and services to reduce the burden and enabling them to spend more time treating people., We have several Senior Service Designer roles across the Digital Primary Care portfolio. See the assignment brief for descriptions of our Market Enablement and Digital Strategy and Innovation work areas., Digital Primary Care delivers new capabilities to support the digital transformation of primary care and wider community pharmacy, optometry and dentistry. Ensuring patients and frontline staff have access to modern digital products and services that better meet their needs, leading to fully integrated care., NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.

• Demonstrable knowledge of service design and user centred design practices for both public facing and internal services and applications
• Experience in a range of service design methods and sub-disciplines, for example, but not limited to user journey mapping, service blueprinting, service mapping, workshop facilitation, etc.
• Experience of leading cross-disciplinary teams and ensuring that the process for making design decisions is based on design knowledge, user research and knowing the user journey
• Proven ability to develop skills and transfer knowledge of service design and user-centred design into new areas of an organisation
• Experience of ensuring products and services adhere to, and are designed according to, the relevant user-centred design and accessibility standards, e.g.GOV.UK or NHS Service Standard, Public Sector Bodies Accessibility Regulations 2018, Equality Act 2010, WCAG 2.1 AA etc.
• Evidence of continuous professional development
  
  The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.