Senior Software Engineer - Customer Support

Provides customer support services as a software engineer on GE Vernova digital solutions. The engineer should develop solutions to enhance the products and fix customer issues on the software, database and IT systems. The engineer should work on the product deployment pipeline, and maintain a robust process for quality and automation. At this position the engineer will act a technical expert and provide technical expertise guidance to the GEV customers on the digital solutions.,

• Work with customers to gather information, investigate, diagnose, and resolve complex issues.
• Provide software engineering support for incoming tickets across various modules in the product
• Research and troubleshoot issues involving all aspects of the GE Vernova solutions, including but not limited to configuration, user interface, network and communication connectivity and performance.
• Develop fixes and products enhancement in collaboration with other GE Vernova teams.
• Read and understand complex application software codes and suggest fixes to resolve support issues
• Perform the regular build deployment activities, Orchestrates the deployment process and guides the application through different environments until it reaches production
• Handle out of hours 24/7 emergency support
• Facilitating the relationship between customer and 3rd party vendors with whom the customer contracts directly.
• Travel to customer sites in the region as required.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance.
  
  Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• C/C++, Java, SQL, Shell scripting, ability to read and interpret logs & debug files, Kubernetes.
• Red Hat Linux and Oracle
• Software engineering experience for Real time systems like SCADA systems.
• Experience picking up and installing fixes on live customer systems preferred.
• Proven track record of problem identification, analysis and resolution.
• Strong troubleshooting & debug skills.
• DevOps Experience with tools like Jenkins, GITHUB, Clear Case, SVN
• Must be able to speak and write in English
Desired Characteristics
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
This role involves work for customers who manage critical infrastructure; based on customer requirements it will be necessary to carry out background checks and suitability assessments (UK Security Clearance (SC)) as part of the hiring process.