Senior Student Experience Officer ( Internal Only)

This role will sit within the newly formed Student Experience Team and will report to the Student Experience Manager. The post holder will work closely with the Students' Union and the Associate Dean of Education, Quality and Student Experience.

This is an important and varied role which will include activities relating to committees, events, student surveys, feedback and student representation.

The Senior Student Experience Officer will support the recruitment of student reps, and work closely with the Students' Union. In addition, they will support the Student and Placement Awards and establish excellent working relationships with Associate Deans, Programme Directors and Heads of Division. Line management and Supporting the Student Experience Manager with investigating complaints are also key duties.

The post holder will have experience of working in Higher Education and providing outstanding student support and experience in accessing, interpreting and editing information and excellent verbal and written communication skills.

They will have knowledge of GDPR and knowledge of university regulatory frameworks, systems and procedures and experience of planning events and meetings. Excellent attention to detail, the ability to use initiative and to build positive working relationships with students and staff at all levels are also essential requirements.

City St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George's, University of London into one institution.

The combined university is one of the largest suppliers of the health workforce in the capital, as well as one of the largest higher education destinations for London students.

Combining a breadth of disciplines across health, business, law, creativity, communications, science and technology, we are creating a 'health powerhouse' for students, researchers, the NHS and partners in uniting a world-leading specialist health university. We are now one of the UK's largest health educators, where staff and students have access to an expanded team of brilliant academic and professional services colleagues, combined resources and facilities and more interdisciplinary opportunities.

The merger creates opportunities to generate significant change in the world of healthcare including changes to treatment, population health monitoring, workforce development and leadership, policy, and advocacy.

The selection process will involve an interview and an assessment. Further details will be confirmed at the interview stage.

City St George's offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City St George's operates a guaranteed interview scheme for disabled applicants.

At City St George's, subject to agreement, relevant Professional Services roles may be undertaken in a hybrid way, involving a mixture of working on campus and at home each week.

Where a hybrid working arrangement can be accommodated, it is expected that colleagues will spend the majority (at least 60%) of their usual working time on campus each week. Specific details will be discussed and agreed with the successful candidate. A hybrid working arrangement will not detract from any comprehensive induction, that will include relevant on-site activities.

Regardless of where colleagues are working, City St George's, University of London's premises will be their primary and contractual place of work.

The University of business, practice and the professions.