Senior Supervisor

The post holder will work within University Hospitals Bristol and Weston and be responsible for supervising two teams; the Admissions team and the Reception Team at the Bristol Dental Hospital. The postholder will become familiar with various booking policies and processes as well as be informed on the Referral to Treatment (RTT) guidance.

This is a full-time post, Monday- Friday.

The role of the Senior Supervisor is to ensure smooth running of the inpatient services as well as outpatient clinics that reception manage. This will involve staff management, resolving queries and liaising with clinical staff and senior management. The postholder is expected to be responsible for setting high standards of patient care by enacting the Trust's values at all times.

Main duties of the job

Communication:

To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders

To answer any escalated queries from the Inpatient Booking Team

To liaise with and act as a point of contact for queries from clinical and non-clinical staff

To learn how to book all inpatient activity and to fulfil coordinator duties when required, especially when there is absence in the admissions team (due to leave or sickness)

Escalate patient queries, capacity issues and breach details to the role's line manager where necessary

Patient Care:

To show a caring and professional approach towards patients, relatives and carers. This requires resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Organising and Planning

To assist the Deputy Performance and Operations Manager in the achievement of all relevant performance targets relating to inpatient and day case waiting lists, escalating performance issues as appropriate

To monitor, manage and validate active and backlog waiting list data

To coordinate all operating theatre bookings for consultant teams, ensuring theatre sessions are booked in accordance with local policies and ensure the efficient use of theatre and bed capacity. This may require the coordination of different teams to deliver patient care., of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare