Senior Support Assistant Metrology Lab

We have an exciting opportunity for a Senior Support Assistant to join our UKAS Accredited Laboratory and be part of the wider Tyne and Wear Trading Standards Service. If you are interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just don't want to miss.

Please take a look at the full job profile via this link Job Profile. It's important that you read it in full and check that you meet the essential criteria.

The team…

The Metrology Laboratory is run by Gateshead Council on behalf of the 5 Tyne and Wear authorities of Sunderland, Newcastle upon Tyne, North Tyneside, South Tyneside and Gateshead.

We're truly committed to providing our customers with the highest quality of service and we are seeking a likeminded individual to join the team.

About the role….

You will be working as a Senior Support Assistant based in the Metrology Laboratory which provides

calibration services, support, and advice to industry as well as to local authority Trading Standards

services. You will be the be expected to provide a high level of customer service working in accordance with our UKAS quality system. You'll be responsible for producing certificates and test reports to accompany calibrated equipment. Other duties will include using the council's financial software system to raise customer invoices and purchase orders as well as arranging payment of incoming invoices. Other routine tasks include, booking in items for calibration and operating the public weighbridge.

Gateshead is a constantly changing borough combining modern facilities with a fascinating heritage and the demand for our services continues to grow. We engage with many partners and contract a high number of services to deliver the best outcomes for our community. We're truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.

What's in it for you? Well, there's so much on offer and here's just a few of the highlights!

You'll be paid a competitive salary
We'll help you save for your future with an outstanding employer contribution to your pension.
You will receive an annual leave entitlement starting at 28 days per year (pro-rata for part time employees) rising to 32, 2 of which may be fixed by the council at any time. You also have the chance to buy up to 10 additional holidays per year.
You'll have the opportunity to participate in the Council's Flexi time scheme, subject to management approval and business needs, which could be up to 26 flexi days per year.
We offer hybrid working arrangements to ensure a positive work life balance.
A robust Workforce Development offer with opportunities for learning to progress your career and to enhance your knowledge in specific areas.
You'll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme.
You'll have access to our new benefits platform VIVUP where you can get discounts and offers on online and high street shopping

It's time to apply!

We're delighted that you want to come and work with us. It's important that you read the job profile in full and check that you meet the essential criteria, because when we start choosing people to come and meet us, we'll be checking to ensure that they meet the essential criteria as set out in the job profile.