Senior Support Worker

Numada Homecare Limited is seeking an experienced full-time Senior Support Worker to join our team, providing personalised care and support to clients in their own homes across Gosport and surrounding areas.

Shift times will vary between the hours of 7am and 10pm. You will be required to work alternative weekends.

Responsibilities:
Follow the General Social Care Council Code of Conduct and ensure compliance with all relevant regulations, policies, and procedures within the company. Maintain accurate logbooks and records as required by both the Registering Authority and the Directors.

Lead, supervise, and support staff members, serving as a professional role model. Provide guidance, motivate staff, and promote excellent employee relations. Ensure that all staff contribute effectively to the smooth running of the service, and maintain a positive and professional environment.

Manage staff rosters efficiently using electronic monitoring systems. Ensure that staff schedules meet the needs of clients while optimising resources. You will need to demonstrate a good telephone manner and strong record-keeping skills.

Be prepared to work flexible hours, including evenings, weekends, and bank holidays, as part of a 7-day rota. Ensure availability to respond to emergencies and cover shifts if necessary, ensuring care services are delivered continuously.

Conduct thorough assessments of new clients' health and social care needs. Develop personalised care plans, perform regular reviews, and update records as needed. Conduct risk assessments, including environmental safety, personal safety, and medication handling, to ensure client well-being.

Regularly undertake direct care shifts to assess the quality of care provided, monitor staff performance, and ensure that care plans are being properly implemented. Provide hands-on care and supervision where necessary to maintain high standards.

Participate in an on-call rota system for emergencies. Respond to crises promptly, providing immediate support to clients and staff as needed. Ensure that all avenues are explored to fill shifts, and create rotas that meet capacity and care needs.

Safeguard all confidential information related to clients, staff, and company operations. Handle sensitive data responsibly, ensuring that it is only shared with authorised parties and in accordance with data protection regulations.

Ensure compliance with the company's Health and Safety, infection control, and fire safety policies. Report any incidents, hazards, or faulty equipment immediately. Promote safe working practices and encourage staff adherence to safety guidelines.

Build and maintain constructive relationships with external professionals such as Occupational Therapists, Physiotherapists, and Adult Services. Facilitate open communication with these agencies to ensure high-quality care and support for clients.

Actively promote the service within the local community, contributing to a positive public image. Work with management to fill client vacancies and expand the service by assessing and selecting appropriate clients in collaboration with Adult Services.

Support the training and supervision of new staff, helping them achieve their care certificate and develop professionally. Conduct regular staff performance reviews, providing feedback and support for ongoing development.

Adhere to all HR policies and procedures, including health and safety, equal opportunities, and lone working protocols. Ensure all team members understand and follow these guidelines, fostering a safe and inclusive working environment.

Maintain strong communication channels within the team. Attend and contribute to staff meetings, keep managers informed of any issues or concerns, and ensure that the highest standards of care are maintained at all times.

Work within a positive risk management framework to assist clients in reducing risks. Respond to emergencies in the community and provide short-term support where necessary to ensure client safety.

Maintain strict confidentiality regarding client, staff, and company information. Ensure compliance with all policies relating to data protection and confidentiality, particularly with sensitive client details.

Participate in regular training to maintain and enhance professional competence. Stay updated with the latest industry practices, attending mandatory courses as required.

Ensure all care-related documentation is accurate and up to date. Record work undertaken through electronic systems, ensuring case notes are clear and consistent. Report any concerns or significant changes in clients' conditions to management or external agencies promptly.

Essential:
QCF Level 3 in Health and Social care and/or relevant experience.
Genuine interest in working with the relevant client group.
Ability to communicate effectively at all levels.
Full driving license and access to your own vehicle (where applicable)
Satisfactory Police checks and check against the ISA list. This post requires an Enhanced Criminal Disclosure: Working with Vulnerable Adults.
Good telephone manner.
Excellent record keeping skills.
Excellent communication skills.

Desirable:
Experience of rostering and using electronic monitoring systems.
Previous supervisory experience.
Experience of working with the relevant client group.
Experience of coordinating a dispersed workforce.

Apprenticeships funded by Numada Homecare limited.
Fantastic rates of pay.
Company pension schemes.
Mileage allowance - 35p per mile.
Holiday entitlement of 5.6 weeks per year (pro rata).
24 hours office support.
Free Uniform.
Paid DBS checks.
Full training.
No absence in 12 months = £250 bonus.
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