SENIOR SYSTEMS TRAINING ANALYST | East London NHS Foundation Trust

The role is responsible for providing a comprehensive digital training and facilitation service across the Trust. The role will include training new starters, as well as helping teams adopt any new developments in the various clinical systems. The postholder will also be expected to meet with teams and refresh their knowledge and ensure that they are kept up to date on current process. The Systems and Development team consists of technical staff specialising in support, daily checks, maintenance or management of the Trusts clinical and non-clinical systems and associated platforms. The team are responsible for resolving challenging and complex queries that have been raised through the Digital Service desk. Support the change management aspects of deployment and ongoing management of the Trusts clinical and non-clinical systems, including all aspects of end user support, data migration activities and promote initiatives to improve data integrity and coverage.

• Act as an expert in all Trust systems acting as a champion user, providing a user centred approach, working in the clinical environment and be able to adjust training delivery/content dependent on individual need.
• Play a key role in the implementation of the Trust's Clinical Systems strategy and be prepared to work flexibly within the team to ensure the overall objectives of the systems development are met
• Propose changes to processes in collaboration with other digital specialists to jointly support the business, delivery and development of services
• Manage a constant stream of conflicting priorities utilising exceptional organisation or communication skills, ensuring that technical information can be explained in non-technical / business terms.
• Take ownership of escalated issues handling until an acceptable resolution is achieved and escalating when necessary
• Responsible for planning and organising straight forward tasks that may require some adjustment to support the management of continual service improvement
• Act as an ambassador for the systems team, ensuring the positive development of the service brand, championing the Trust's values
• Organise and co-ordinate small meetings, workshops and events.
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.