Senior Target Operating Model Manager

This is a Hybrid Working role with a requirement to attend our London Farringdon office two days per week, with flexibility required in line with business needs. Be part of a team that creates and deploys innovative product solutions and leading-edge platforms across a business with a turnover of £12.7 billion. We are at the heart of Royal Mail's future. Everything we do is aimed at providing our customers with the UK's best delivery experience and growing our market share through the continuous development of new product features and customer driven propositions. Reporting into the Head of Product Target Operating Model, you will have a direct impact on influencing the Business's ability to achieve the revenue generation and retention targets through delivery of key services and features. About the role

• Visualise and create high-level models and diagrams to document the current, interim and end state product operating models which cover products and services, employee organisation structures and business operating process models
• Responsible for developing, maintaining and communicating commercial concepts for new and enhanced products and service, identifying intended and consequential business outcomes, whilst ensuring continued alignment to the current, interim and end state product operating models.
• Describe the impact of the business change initiative on the current, interim and end state operating models
• Provide oversight assurance, representing the sponsor for the business change initiative, to ensure the design and delivery of the business change initiative achieves the defined outcomes and benefits
  
  Expert knowledge in the tools, techniques and models required to develop Target Operating Models
• Strong stakeholder management skills with the experience to influence and obtain the support from senior management audiences
• Exceptional visualisation, written and verbal communication skills
• Commercial and legal acumen with good understanding of business strategy and goals
Experience
• Experience of developing and designing Target Operating Models for commercially focused organisations
• Experience of elaborating complex customer-centric products, services and features
We don't expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we'd love to learn more about you.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people. Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.


• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
• Available only to perm employees
Next Steps The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. We plan to hold interviews middle of October.