Senior Team Administrator

As a Senior Team Administrator, who will have a a pivotal role ensuring work is arranged and completed by the team in line with contract service levels. Administrative services support a team of Field Service employees including installation operatives, engineers and managers. This role may require the management or supervision of up to three team administrators,

• The Senior Team Administrator will be required to understand and be able to complete the tasks required of the Team Administrator
• Actively identify resource requirements on a daily basis and coordinate the requirements with the wider regional team, ensuring priority work is completed in line with contract service levels.
• Liaise with the customer, agreeing on site arrangements and timescales for reactive and planned maintenance related chargeable work
• Identity potential resource constraints and weaknesses in our service delivery and propose solutions
• Analyse reports and escalate issues as required.
• Escalate issues whilst keeping the customer informed
• Coordinate sub contractor works to the value of 10k per month for Loop damage repairs
• Ensure SCRs, Work Permits and Project Quality plans are completed accordingly
• Ensure the Fault Management System is used effectively to store supporting evidence for all minor chargeable work
• Ensure the Fault Management System is used to manage constraints on availability beyond Siemens' control, by adding exceptions
• Co-ordinate vehicle orders, and regional vehicle requirements
• Produce Contract reports for internal use and customers
• Order Equipment for minor chargeable works i.e. RTC's
• Support the depot with the purchase of tools and personal protective equipment, stationary etc using the OneSRM portal. Submit orders, track progress and raise relevant Purchase Orders to ensure compliance with company Ensure all audit paperwork is filed correctly and reports completed for completion
• Able to work methodically and accurately under pressure
• Ensure awareness and understanding of Siemens compliance policies and 'Tell Us' ethos
• Support the improvement and efficiency of administration processes by participating in our 3is improvement programme
• Any other duties reasonably requested within the skills required for the role
  
  5 GCSE grade C or above to include English and Mathematics
NVQ in administration or equivalent experience desirable,
• Highly organized, with an ability to prioritise workload and achieve objectives with minimal supervision
• IT literate - good knowledge of MS Office, Excel, PowerPoint, Outlook, Databases.
• Flexible, can-do attitude capable of working on own initiative and within a team
• Flexible, moving from one activity or work area to another, learning new activities, picking up new jobs confidently and easily
• High attention to detail and presentation
• Excellent communication skills and telephone manner - able to professionally manage requests and queries from a range of stakeholders e.g. employees, managers, external customers
• Effectiveness - drive and energy applied to work, accuracy and reliability, ability to get things right first time
• Teamwork - work towards the team's goals, work well with other people, communicate effectively within the team and contribute to a high standard of team morale
• Organisation - Able to effectively prioritise unplanned workload that aligns with overall project goals and escalate issues within own and customer organization when necessary
• Able to manage a number of complex tasks
Experience: Desirable;
• Experience of providing administrative support to multiple stakeholders - diary, travel management, expenses
  
  Yunex Traffic is the market-leading road technology business in the UK. With market-leading expertise and years of experience in infrastructure projects, we are an independent, agile mobility innovator. We have a clear purpose: to improve society by making the road network safer, more environmentally friendly, and faster, helping to drive the UK economy. Our customers know us for quality, reliability, and innovation, and they trust us as a long-term partner., We're Yunex Traffic. We have offices across the UK and worldwide, full of hardworking individuals helping us to challenge the today and work towards a brighter tomorrow. We're excited to hear that you would like to join us here at Yunex Traffic. Our people love it here, and we want you to be a part of helping us make real what matters.
  
  26 days holiday, increasing up to 29 days with length of service.
• Excellent pension, matching contributions up to 10% of pensionable salary.
• Annual performance related bonus payment
• Flexible benefits to suit your personal needs.
• Flexible working policy.
• Investment in personal development and support for membership of professional institutions., Our compensation package includes a competitive salary, holiday allowance, and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.