Senior Technical Analyst

The Senior Technical Analyst is responsible for implementing, configuring, governing and evolving the technology portfolio This is a proactive technical role and the successful candidate will have strong analytical and troubleshooting skills and a desire to learn new technologies. The role includes several BAU tasks in supporting multiple areas of the business. Some of the duties will include:

• To be responsible for the underlying technologies in use to deliver desktop services and the inherent supporting toolsets
• Provide high level technical expertise and specialist knowledge for all related desktop infrastructure, specialising in at least one of the identified areas of responsibility.
• In collaboration with ITS Lead Technical Architect and other Senior Technical Analysts, be responsible for ensuring that the implementation of all new and existing technologies meets the design requirements.
• Ensure security updates and system patches are maintained for all underlying desktop service systems under your responsibility.
• To work closely with vendors to determine and produce a technical roadmap and support lifecycle for all desktop systems within our environment highlighting risks
• To assist with the training of technical analysts in the desktop infrastructure team to deliver a high standard of knowledge and customer service
Who you'll work with
• Enterprise Operations Delivery Lead
• Operational Heads of Service, Business Improvement managers, Operational colleagues
• Work closely with relevant Business Information Services teams
• ITS Architecture teams
• Colleagues in Retail and Support Services as required
  
  A strong technical background is required with good knowledge and skills in terms of supporting one or more of the following technologies:
Active Directory / PKI and Cert management / Endpoint Detection and Response / Azure Security products / PowerShell scripting/ Azure Active Directory
• Azure certifications (SC300, AZ104) is desirable
• Proven experience of actively supporting IT systems
• Proven experience of actively supporting Active Directory/AAD
• Strong stakeholder management and communication skills and a proven track record of working with businesses
  
  Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.
To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives. We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
• Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
• Enhanced employer pension contributions - Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family
Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.