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Senior Technical Manager - 3PL, B2B & Licensing

THG, City Centre, Manchester

Senior Technical Manager - 3PL, B2B & Licensing

Salary not available. View on company website.

THG, City Centre, Manchester

  • Full time
  • Permanent
  • Onsite working

Posted today, 16 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: f10ebf2fb77349b6bafb3ba6a1825587

Full Job Description

  • Multiple client-facing role, including being the technical contact for licensing and retailer requirements for onward Technical Performance Management
  • Implementation of product safety and quality standards/systems across fulfilment and 3PL
  • Creation and implementation of Technical Performance Management for Licensing and Retail
  • Improve Quality Culture across fulfilment and 3PLs
  • Support Fulfilment and 3PL sites to maintain the THG Standard for Storage (or equivalent) for Fulfilment of finished products to consumers
  • Manage the onward Quality performance management of license and retail supply channels
  • Embed a standardised set of Quality processes across the globe to support the reduction of product incident
  • Ensure implementation and compliance to BRC storage and distribution (or equivalent standards) at all THG associated fulfilment sites globally
  • Ensure licensing brands are hitting our performance metrics (after creation) and there's no risk to food safety
  • Manage the reduction in customer complaints across fulfilment, 3PL, retail and licensing
  • Support via being an SME, improvements to fulfilment quality monitoring KPIs (e.g., right first time, FIFO, traceability etc)
  • Influence and engage with key operational stakeholders from across the fulfilment and 3PL sites (at site lead level) to ensure compliance to quality standards
  • Engage and build relationships with licence and retail account executives to build quality and compliance attributes into licencing and retail contracts, before signing off
  • Ensure compliance to a BRC storage and distribution standard (or equivalent) across THG Fulfilment including 3PLS
  • Ensure that Quality requirements to support brand protection are covered within any new licensing or retail agreements
  • Ongoing Technical Performance Managing (e.g., by Scorecard) is created, implemented and improvement plans to support improvements to the scorecard are in place
  • Support Improvements in:
    • Returns due to - damage, missing, out of date Fulfilment complaints Waste in all its forms Standardised processes across the global Fulfilment structure Quality Performance to be considered on licensing and retail account

  • Technical Account Management experience
  • A proven track record in quality systems management
  • Experience managing external teams in 3rd party/internal audits and technical visits
  • Strong communication skills with the ability to influence at all levels
  • Previous experience in identifying and driving quality and continuous improvement objectives
  • HACCP level 4 certificate
  • Food safety level 4 certificate
  • Lead Auditor certificate (BRCGS) (required but not essential)
  • Experience with BRCGS and equivalent standards
  • Ability to travel (with some overnight stays)

    About THG
    • We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
  • Manage product safety and quality at multiple THG Fulfilment and 3PL sites across the globe, THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.