Senior User Researcher

The post holder will be responsible for managing a user research team, undertaking user research activities on their own projects, and providing training and mentorship for user researchers within the organisation. The post holder will ensure the team generates new and useful user insights through mainly qualitative research, using agile research methodologies, translating these into features and actions that will enable our services to develop and iteratively improve their digital services for customers. The post holder will be able to drive the day-to-day management of tasks while maintaining a wider vision of the business goals and objectives., The post holder will:

• Leading and conducting pro-active user experience research projects including the creation of user research deliverables to provide in- depth, actionable insight, so that issues and opportunities are clearly identified and properly reported.
• Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of digital services. Leading the user research process from developing the research methodology and user recruitment scripts through to analysis and user research outputs.
• Conducting in-house user research with users to test concept developments and prototypes using a wide range of quantitative and qualitative research methodologies, such as contextual interviews, pop-up interviews, surveys and usability testing, to ensure that user needs are fully understood in the service design.
• Taking an innovative approach to ensure that all customer groups are represented in the user research - testing and using a variety of channels to achieve this. Using hands-on and creative techniques to recruit participants as needed on the project.
• Working collaboratively with the project team, designers and developers to turn user data into actionable product/service requirements that feeds into prototype development, and influences product direction.
• Effectively delivering user research projects within deadlines and maintaining a focus on results despite unforeseen challenges and setbacks.
  
  You should be educated to degree level and have extensive qualitative and quantitative research experience. You will have experience of Government Digital Service (GDS) user research standards. You will have demonstrable user experience research and insight experience gained within a service organisation. You will have a proven track record of working collaboratively to carry out user experience research projects in an Agile working environment.
  
  As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for you, not just us and the work we do.
We're committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives, and backgrounds create a stronger, more creative workplace that help us to deliver the best services. We welcome applications which represent the rich diversity of our community. This includes:o ageo disabilityo ethnicityo gender identity and expressiono religion or beliefo sexo sexual orientationo other diverse characteristics We have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.