Senior User Researcher

We have an exciting opportunity for a Senior User Researcher to join us and develop their skills across our user-centred products, projects and delivery teams.

User Researchers help our university build a deep understanding of our users so we can design and deliver the services they need.

You'll be joining an award-winning team dedicated to developing and maintaining user-centred product and services. This will help meet the needs of many of our user groups - from applying to a course, to finding research collaborations and much more.

Your responsibilities

You'll need to:

carry out a range of user research activities, and deliver clear and actionable findings
collaborate with colleagues to build up a rich picture of our users
work closely with user researchers, content designers, product managers, other UX and technical disciplines and university functions to turn user research findings into stories and actions that lead to valuable product and service features
communicate user research findings to the team(s) and the wider organisation in order to influence decision-making
foster a culture of team involvement in user research, team analysis, design rationale and decision-making based on user needs
Your skills and experience

You'll need to be able to demonstrate the following skills and experience. It's okay if you don't have everything in this list. We're looking for people who are a good fit and willing to learn.

demonstrable experience of advocating for user research and championing a focus on all users
ability to prioritise and define approaches to understand the user story, guiding others in doing so
strong understanding of strengths and limitations of different research methods, and the ability to support and guide others in using new methods, where appropriate
experience of helping teams adopt a wide range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings
a strong understanding of the difference between user needs and desires of the user
experience of mentoring and upskilling junior researchers
This is an exciting time for the University of Southampton and we would love you to join us!, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The University of Southampton promotes a healthy work life balance with generous holiday allowance, flexi-time and flexible working. For more information on our benefits, please visit the HR pages. To read more about the team and its ethos, visit our recruitment pages., Check out the staff benefits and why you should join us at The University of Southampton!

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.