Senior UX,Optimisation & Design Manager

Carnival UK is in search of a Senior UX, Optimisation & Design Manager, who is crucial in supporting our technological direction and nurturing a high-performing team. Carnival UK is building an industry-leading Digital function dedicated to crafting exceptional experiences that delight our guests, fulfil our promise of holiday happiness, whilst driving substantial revenue growth. Our mission is to constantly transform the guest experience through innovative digital solutions, fostering a culture of innovation, agility, and curiosity. We want to empower our teams to deliver exceptional results, and the Senior Digital UX, Optimisation & Design Manager will play a pivotal role in shaping the way we do this. The Senior Manager will lead the UX and design strategy for both brands (Cunard & P&O Cruises), driving the team direction on user experience, digital design, personalisation deployment & user research. Your responsibilities will include:

• Leading a focused group including UX, CRO and digital design, the Senior Manager will set the standards across both brands and ensuring these are delivered upon, managing support through the rest of the digital team and agencies when and where necessary.
• Accountability for user feedback, usability testing, design elements & quality assurance of our digital experience & UX projects, constantly striving for increased customer satisfaction and commercial gains
• Driving collaboration between business strategy teams and product development to ensure design change is delivered, alongside ongoing program of digital compliance and quality assurance.
• Delivery of revenue and service targets by implementation of the above as part of the overall digital strategy
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.


• Enhanced experience in UX design and research & ownership of UX Strategic roadmaps
• Proven background using optimisation and testing methodologies to improve outputs
• Deep understanding of user design principles
• Previous experience with managing and collaborating with Product and Development teams
About You: A Catalyst for Change We believe that diversity enriches our team. We're interested in candidates who:
• Excellent leadership and team management skills
• Strategic thinking and problem-solving abilities
• Ability to collaborate effectively with cross-functional teams
• Excellent communication and presentation skills
  
  Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people. Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion. It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:
• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Employee-led networks