Senior Volunteer Services Administrator

An exciting opportunity has arisen for an enthusiastic and well organised Senior Administrator to join the Volunteer Services Team which supports over 230 Trust volunteers and provides recruitment support for 8 Partner Voluntary Organisations.
Reporting to the Volunteer Services Co-ordinator, the successful applicant will be responsible for ensuring that the recruitment, selection and placement of volunteers is well managed and is carried out in accordance with Trust policies and procedures.
Previous experience of recruiting Staff or Volunteers would be desirable.
+ Interview Date: 06 November 2024
+ 37 hours 30 minutes/week
+ You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy., The successful applicant will play a fundamental role in the recruitment and retention of Volunteers across the Trust always ensuring compliancy with the Volunteer policy and internal audit standards. Therefore, applicants must have strong administration, planning and organisational skills., + To work as part of a team with responsibility for providing high quality administrative support to the Voluntary Service Co-ordinator and the service.
+ Responsible for the assisting with the recruitment, management and retention of volunteers.
+ Responsible for building and maintaining relationships with dedicated volunteers, staff and Partner Voluntary Organisations.
+ Receive and deal with all incoming emails and telephone calls re-directing or taking messages and using initiative to deal with queries where appropriate.
+ To respond to all enquiries about voluntary work.
+ Send out relevant information/application packs for voluntary work in a timely manner.
+ Establish and maintain accurate records of volunteer recruitment activity for the Department.
+ To ensure an effective customer service by answering telephone and email requests and dealing with direct inquiries from potential volunteers and external agencies. This will include some decision making as to when to escalate any concerns, potential barriers etc. to the Voluntary Services Co-ordinator.
+ To assist with the management of volunteer applications for example sending for references, arranging interview dates, health screening and undertaking DBS checks for potential volunteers.
+ To assist the Voluntary Services Co-ordinator to organise and arrange events for volunteers such as Volunteers Week, Recruitment Events, and the Volunteer Socials and attend outside events such as Recruitment Fairs organised by local voluntary centres.
+ Take a proactive role in disseminating information to volunteers across the organisation as directed by the Voluntary Services Co-ordinator.
+ To update and maintain volunteers records on ESR and Allocate.
+ To support the Voluntary Services Co-ordinator in the overall development of the volunteering service within NuTH.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay.
Important note on completion of reference section of Application Form
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

An essential part of the role involves communicating with a wide range of people at all levels, both internal and external to the Trust, therefore candidates must have high quality interpersonal skills.

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team., Our staff oversee over 2 million patients 'contacts' each year, delivering high standards of healthcare from the following sites:
+ Freeman Hospital
+ Royal Victoria Infirmary (RVI)
+ Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
+ Newcastle Dental Hospital
+ Newcastle Fertility Centre
+ Northern Centre for Cancer Care, North Cumbria
+ Northern Genetics Service
+ Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust