Senior Waiting List Coordinator

We are looking to recruit a Senior Gynaecology Waiting List Co-Ordinator / Waiting List Team Leader to manage the Gynaecology/Gynaecology Oncology and Obstetric Waiting List team. This is a permanent role managing a small team of 5. The successful candidate will need to be a conscientious and enthusiastic team player, with excellent organisational and communication skills. You will need to have a good understanding of the 18-week RTT pathways/62 Day pathway and the Patient Access Policy. You will also need to be able to demonstrate a clear understanding of patient confidentiality and follow the trust PRIDE values.
We are looking for someone with waiting list experience and ideally some Supervisor experience however this is not essential. The role requires you to work closely with our leadership team, consultants, nurses, secretaries, receptions and theatre staff.
Working days - Monday to Friday
This role does not include home working., You will manage a team of 5 waiting list co-ordinators and will be responsible for their PDR's, return to works, annual leave, and other management tasks. The post holder will provide waiting list management for the Women & Children's Services Directorate and oversee the smooth running the Gynaecology and Gynaecology Oncology theatre lists ensure these are booked in line with the trust 6-4-2 policy.
The role includes close meetings with the management team to ensure they are kept updated with our current surgery backlog, this will include pulling PTL reports and reports for transfers. You will also be required to cross cover the waiting roles when the team is on annual leave or covering sickness.
If you are highly organised, methodical in your approach, enjoy patient contact and working within a team then we can offer you a varied and exciting role where you will play a big part in making a difference for our patients., Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
+ Manage the Gynaecology, Gynaecology and C-section Waiting List Team
+ Send out the uncovered theatre lists.
+ Ensure the team are following the 6-4-2 theatre policy.
+ Manage the waiting list teams annual leave.
+ Complete team PDR's and Return to work meetings.
+ Report to management with the Gynaecology backlog report.
+ Maintain elective waiting lists, ensuring that Trust waiting time targets are achieved.
+ Plan theatre lists and to liaise with consultants and specialist as necessary to ensure that the mix of patients and procedures is acceptable.
+ Ensure patients are informed in a timely manner of any cancellations or changes to planned attendance / admission times / appointments.
+ Use PAS and other clinical systems to record and examine information about patients in order to maintain data quality on the system.
+ Arrange Pre-admission assessments and admission dates with patients, by direct negotiation by telephone and face to face; ensure that patients receive correct starving instructions and other relevant information about their admission.
+ Set up Consultants' waiting list codes and patient notifications on PAS and other clinical systems.
+ Print out PAS and other clinical systems reports in relation to waiting lists, expected admissions and other waiting list related summaries.
+ Maintain a record of clinical staff absences to ensure that admissions and theatre lists are booked appropriately.
+ Liaise with relevant staff and departments in respect of theatre rotas.
+ Liaise with any subcontract organisations as and when appropriate / applicable i.e. Medac's
+ Handle internal and external telephone calls to the department in a professional and helpful manner; take and record details of patients wishing to confirm or cancel their elective admission.
+ Liaise with ward and theatre staff as required.
Please see the attached job description for full details.
The Job Description, which includes a Person Specification, provides a full outline of responsibilities and requirements for this role. Please use your supporting statement to demonstrate how you meet the person specification., Visa and Immigration
If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job.
Travelling to work
Staff parking is available onsite; however, this is limited during core working hours. We have more capacity in the evening and at weekends and can usually provide spaces during those hours.
We look to allocate these spaces fairly. Our Travel Office have a set of criteria that staff must meet in order to qualify. If you qualify for a space, you may be placed on a waiting list if we are at full capacity.
The NNUH is served by a number of public buses, and we offer generously discounted monthly passes with First Bus & Konect.
The Costessey Park and Ride runs regularly each day from 06:30 (from P&R) to 20:45 (from NNUH) and this service is free for NHS staff. There is a regular Thickthorn P&R service as well which is free. Applications to the Travel Office are required for this service. We also have a discounted service from the airport P&R if you purchase a bundle. Please see Konect website for further details.
The NNUH host multiple bicycle racks and a salary sacrifice scheme. We also benefit from a Beryl station onsite.
If you work at another Trust site, please discuss travel and parking arrangements at interview.
DBS
If this post involves working with children or adults the application form will ask for information regarding previous convictions as you will be required to undertake a Criminal Record and Barring Check known as a DBS check.
If you are a new employee or registering with the Staff Bank you will need to meet the cost of this unless your salary is less than point 9 of Afc
NHS Service
Should you be appointed to the post we will need to establish any previous NHS service via the ESR IAT and we will accept the submission of your application as your agreement to this.
UK Registration
You will need to have current UK professional registration where this is a requirement of the role.
Application
Following candidate feedback and to reduce our dependency on paper, all our communication with you regarding your application will be by email so could you please check your e-mails (and Spam) regularly.
We value equality in our team and recruit from all sections of the community. We recognise there is a wealth of talent among people who have a disability and if you meet the minimum criteria detailed in the person specification and have a disability, you may wish to be considered under the Guaranteed Interview Scheme by indicating this in the relevant section on your application.
We look forward to receiving your application and if you do not hear within the next four weeks this will usually mean that you have not been short-listed. However, if you wish to confirm this please contact the person indicated on the advert.
Flexibility
Whilst every effort will be made to recruit to the post as it is advertised, there may be occasions where we consider alternative working patterns, such as part time working, or contract types, such as secondments, depending on circumstances. Should you wish to work in a different working pattern to that stated in our advertisement, please indicate this in the supporting statement to your application.

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to 'provide the best care for every patient', and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others' diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
+ Flexible working hours
+ Fast Track Staff Physiotherapy Service
+ Multi Faith prayer room
+ Discounted gym memberships
+ Excellent pension scheme and annual leave entitlement
+ Wagestream - access up to 40% of your pay as you earn it
+ Free Park & Ride service direct to NNUH site
+ Free 24-hours confidential counselling support
+ On-site Nursery
+ On-site cafes offering staff discounts
+ Support in career development
+ Flexible staff bank
+ Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics