Senior Warehouse Technician

Responsible for the distribution and receiving of event technology equipment. Efficiently works both independently and as part of a successful team to meet deadlines. Maintains positive relations with external or internal customers and vendors. Provides excellent warehousing services, while exceeding customer service expectations . Provide support to the Senior Warehouse Technician or Warehouse Supervisor on scheduling, employee relations and other duties as assigned., Warehouse Support

• Accomplish all warehouse duties and functions in a quality manner with 100% accuracy.


• Load and unload trucks.


• Drive Results - Process all customer receipts, customer orders, inventory stocking and cycle counts within established standards.


• Verify for quality then package customer orders for shipment in a manner to reduce damage.


• Oversee and lead all equipment preparation and maintenance in accordance with the prescribed SOPs


• Regularly check upcoming jobs in the system, and forward plan and schedule work load for preparation, maintenance and cleaning of all stock


• Maintain an accurate stock of all spare parts, including lamps, and place order from suppliers in a reasonable timeframe to cover any upcoming shortages or scheduled maintenance.


• Responsible for ensuring that the required cleaning, testing, maintaining, prepping, repairing and storing of equipment is completed prior to and after any job.


• Coordinate with the Repair Technicians on any upcoming scheduled maintenance and/or emergency time consuming repairs which must be undertaken.


Staff Development

• Manage scheduling and work with and back up Warehouse Supervisor with any management duties.


• See the Bigger Picture - Assist in training warehouse staff on all policies, standard operation procedures, and Encore service expectations.


• Value People - Serve as a mentor for new hires and as-needed labour.


• Deliver World Class Service - Model and reinforce a positive working environment centred on Company values.


• Maintain a positive employee relations environment for all employees including employee motivation, coaching and counselling.


Facility Maintenance and Safety

• Maintain housekeeping of the warehouse facility at a superior level.


• Do the Right Thing - Ensure a safe working atmosphere and practices in warehouse.


• Uphold the highest level of safety standards, adhere to health and safety regulations and ensure that all team members and contractors abide by the same standards and regulations.


• Report all health and safety issues to the Warehouse Manager or Director and HSE Manager.


Customer Focus

• Conduct self with respect in terms of attitude with others and job function.
  
  Strong AV (ideally Audio) kit knowledge - specialism in Lighting would be preferable


• Sound verbal and written communication skills


• Ability to prioritise work and work accurately under pressure of deadlines


• Experience with MS Office Suite


• Previous Warehouse experience would be great


• Ability to lead other team members and work effectively with internal/external clients, Concern for Quality


• Exceeds Customer Expectations


• Communication


• Teamwork


• Integrity
  
  Private Healthcare


• Employee supported volunteering


• Enhanced family leave provisions


• Perkbox and Employee assistance Programme


• Company sick pay


• Employee recognition scheme


• Generous employee referral scheme


• Clearly defined Career path (and all the important support along the way)


• Access to state-of-the-art technology


• Global presence and opportunities worldwide


• Long Service Programme