Service Account Coordinator - Ref24268

Process customer maintenance orders for the Ansul Fire Suppression Systems to completion. You will be tasked with the following,

• Preparing monthly maintenance jobs for the scheduling team to process


• Setting up new maintenance jobs and contracts for new sites


• Data Entry on CRM system


• Raising supplier purchase orders


• Liaising with internal teams and engineers to ensure timescales are met


• Answering incoming calls


• Dealing with customer queries


• Weekly reporting of customers accounts


• Preparing RAMS & Permits where required


• Maintain customer portals where required


• Sending out completion documentation to customers


• Raising invoices for completed scheduled maintenance and remedial works


• Reviewing stock for engineers on jobs


• General administration duties, We are a Fire Suppression specialist which gifts our clients a niche and bespoke service with undivided attention & dedication. However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.


Big enough to provide but small enough to care.

Our Business Include:
1. Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
2. Alarm Communications acl.uk.com/careers
3. Griffin Fire acl.uk.com/careers
4. FAFS Fire & Security fafsfireandsecurity.com/careers
5. MJ Fire fafsfireandsecurity.com/careers
6. Clymac clymac.co.uk/careers
7. Morgan Fire Protection morganfire.co.uk/recruitment/
8. Victory Fire morganfire.co.uk/recruitment/
9. Marlowe Smoke Control marlowe-aov.co.uk/careers/
10. Marlowe Fire & Security marlowefireandsecurity.com/vacancies/
11. Hadrian Technology marlowefireandsecurity.com/vacancies/

Equal Opportunities

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

As well as having all the usual attributes of a great Marlowe Kitchen Fire Suppression employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• Basic reading, writing, and arithmetic skills


• Good knowledge of Microsoft Excel and Outlook


• Confident approach


• Excellent communication skills, written and oral


• Highly organised with ability to use initiative to organise and prioritise


• Calm under pressure


• Confidence in working to meet deadlines


• Dynamic and forward thinking


• Ability to work as part of a team and use own initiative where applicable


• Keyboard skills including word processing, updating databases and excel spreadsheet applications
  
  Marlowe Kitchen Fire Suppression are the market leader in kitchen fire suppression systems, we design, install and maintain systems for customers across the UK including hotels, restaurants, schools, hospitals and fast food outlets. We are currently looking to appoint a new Service Account Coordinator which will be based at our Head Office in Wellingborough.
  
  Basic Salary - upto £25,000 per annum dependant on experience


Pension, Life Assurance & much more. - Please see our generous remuneration packages below, How we Attract, Reward & Retain Our Employees

At Marlowe Kitchen Fire Suppression we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.

• Basic Salary circa ypto £25,000 per annum - depending on experience


• Royal London Pension



• Life Assurance 4x Salary


• 25 Days Paid Holidays plus Bank Holidays


• Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals.


• Mental Health & Well-being Scheme


• Employee Recognition Scheme


• Free, secure, onsite parking


• Development and progression opportunities


A Little More About Marlowe Kitchen Fire Suppression