Service Administrator

An exciting opening has become available for a Service Administrator to join our vibrant team at Mercedes Benz of Maidstone. As a Service Administrator, you will play an important role in our busy service team within the Aftersales Department, working closely with the Workshop Controller, Warranty Administrator and Service Advisors you will provide support to ensure the customer journey is as seamless as possible.

As a Service Administrator at Mercedes Benz of Maidstone you'll be reporting into the Aftersales Manager Alex Harbour who will be giving you ongoing support to ensure that you have the tools needed to perform to the very best of your ability! Alex is a pleasure to work with and you'll have endless opportunities to learn from the best.

On a day to day basis you will be a key part to ensuring the Service department is operating smoothly by managing all the service related administration and liaising with the Service Advisors & Workshop team. You will also be dealing with some inbound service calls, calling customers back with updates, ensuring all required documents are completed
Responsibilities:

• Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work


• Add-hoc administration tasks as given from the Aftersales Manager


• Managing a high-volume of customers daily as well as telephone calls and online booking queries


• You will be responsible for the timely process of warranty claims within manufacturer guidelines and ensure the accuracy of all warranty and goodwill claim submissions daily


• In addition, you will monitor daily, weekly and monthly warranty reports to ensure that are compliant with company policy
  
  We are looking for someone with excellent communication skills, both written and verbal, and the ability to build relationships with key stakeholders. Someone who can work well under pressure, handle conflicting demands, identify priorities and, schedule work appropriately. The ideal candidate will have a friendly and professional manner, they will act with integrity, discretion, and objectivity. They will be able to meet deadlines without compromising on the quality of work, Service administrator experience gained from a leading automotive dealer is desirable. Technical knowledge would be an advantage also. For this role you MUST hold a full valid UK driving license for a minimum of 6 months for insurance purposes
  
  Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;


• Enhanced holidays that increase with service


• Eligibility to join one of our car schemes


• Critical illness cover after 2 years and Life Assurance


• Smart Health - free access to support 24 hours a day, 365 days a year


• Enhanced paid maternity, paternity and adoption leave


For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.