Service Administrator

Personal/Professional Development Participate in an annual individual performance review, including taking responsibility for maintain a record of own personal and/or professional development Participate in any training programme implemented by the management team Effectively manage own time, workload and resources Assess own performance and development and take accountability for own actions, either directly or under supervision. Communication Demonstrate interpersonal skills when dealing with all levels of staff across the BGPA using persuasion, tact and reassurance where necessary. To deal with all telephone calls related to the services, ensuring callers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently. Handle confidential patient material in a sensitive and discrete fashion in compliance with Bromley GP Alliance policy and procedure. To be able to influence, motivate and involve individuals and teams to reach necessary
performance target expectations. Liaise with other departments and members of the Bromley GP Alliance and other organisations to ensure the smooth running of the office and to assisting the functioning of the team. The post holder is required to follow Bromley GP Alliance policies and procedures which are regularly updated.