Service Administrator

Administration of two of our services - The Referral Support Service and 24hr Ambulatory ECG service

The post holder will process and manage referral data from GP Practices and Opticians and troubleshoot queries.

They will need to develop strong working relationships with administrative staff across different organisations, and speak with patients regarding patient choice and appointments, and answer queries.

Main duties of the job

To provide the highest standard of service to patients and colleagues

Use the NHS e-Referral system, SystmOne and Emis web to support GP Practice and Provider administrators.

Handle referral queries from patients, GP Practices, Opticians and Provider organisations.

Maintain accurate records using spreadsheets and databases, We facilitate local transformation - Understanding and supporting GP surgeries to adopt the latest national and local changes required by the NHS and commissioners.

We deliver primary care services 'at scale' - Delivering services to the locality where equality or efficiency requires a central 'hub'

West Norfolk Health is a membership organisation consisting of 21 GP surgeries. We support a patient population of 185 000, across a range of demographics from urban deprived areas, through more affluent villages and towns, to rural areas where agriculture is the main way of life.