Service Administrator

We are looking for a talented Service Administrator to join our team specializing in Service for Aftermarket Operations in Berkshire, United Kingdom This is a permanent contract working 37.5 hours per week. Monday to Friday 8:30am - 4:30pm. In this role, you will make an impact in the following ways:

• Enhancing Customer Experience: As the first point of contact, you will foster positive customer interactions, setting the tone for their entire experience with the branch.
• Building Relationships: By developing strong relationships with key customers, you will create trust and loyalty, ensuring repeat business and strengthening customer retention.
• Identifying Customer Needs: You will play a crucial role in assessing customer needs, ensuring their concerns are understood, and that they receive tailored solutions.
• Efficiently Managing Inquiries: Through the creation of work orders and gathering relevant information, you will streamline the service process and improve operational efficiency.
• Contributing to Branch Growth: Your proactive communication and understanding of customer needs will directly support efforts to increase business within the branch.
• Providing Timely Updates: By offering customers status updates on their requests, you'll help improve their satisfaction and build trust through transparency.
• Promoting Quality Service: Acting as the face of the company, your interactions will promote high-quality customer service standards, enhancing the branch's reputation.
• Facilitating Smooth Operations: By efficiently managing administrative tasks and work orders, you'll ensure smooth internal processes, supporting overall branch productivity.
  
  Organizational Skills: Efficiently manage warranty claims, repair orders, and service quotes, ensuring compliance and smooth operations.
• Attention to Detail: Accurately process claims, identify issues, and collaborate with the service team to resolve shortfalls or rejections.
• Strong Communication: Work closely with service teams, dealers, and customers to ensure timely management of repair orders and quotations.
• Tool Proficiency: Be skilled in systems like Rapidserv and Guidanz for tracking and completing service tasks., High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.