Service Administrator - (Part-Time, Job-Share and Full-Time)

As a Zurich Municipal Service Administrator, you will be involved in helping to shape and develop the operational direction of this specialist sector. Whilst this is not a face to face customer role, you will be part of a team supporting our Sales and Underwriting teams in delivering for our customers, engaging with our customers by email and telephone We'll support and train you in all the technical aspects of the role and will make sure that you feel part of the team from day one. This role is available part-time, job-share or full time, this is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. If this is you, please talk to us at interview about the flexibility you may need. What will you be doing? Well, you can expect no two days to be the same, you'll be working with your team and the wider Zurich Municipal Sales Team daily We need you to provide a standout service experience for customers and stakeholders and be responsible for delivering quality and timely solutions for them, supporting our end to end renewal and new business processes adhering to Legal and Governance requirements, supporting in logging complaints and providing closure information , analysing data to assist the Sales and underwriting teams in achieving targets, managing data quality to support accurate reporting and forecasting for the wider business. This means taking ownership of your own workload and supporting colleagues to deliver our collective workload - it's all about being a team player! If you spot ways we can improve things or do them differently, we'd love you to tell us, that's how we can boost effectiveness and efficiency of our processes.

We're looking for someone to join an experienced team of Service Administrators, at Zurich Municipal. ALL are passionate about our customers; so much so it drives every decision and action we take! We like to provide innovative, creative propositions to suit our customer's needs and we pride ourselves on going above and beyond. Why? Simply put, we want to exceed all expectations by delivering the highest quality service that sets us apart from our competitors., It doesn't matter if you haven't worked in Insurance or Financial Services before, what we really need is a willingness to learn and to contribute. You might have some experience which would be great but what we really need are your strengths, energy and enthusiasm to come into play. In this role, communication will be key as you will work with a lot of functions to ensure customers experience our full proposition. You should be comfortable making decisions using both data and your own judgement to provide the best outcomes for Zurich and our customers, as this is what is most important to us. We'd like you to be happy to challenge processes and decisions using your attention to detail. You'll naturally adapt your style to different workloads and pressures and be able to think on your feet. Last but not least, organisation and the ability to prioritise is really key, our customer is always foremost on our minds!

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that. Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics. With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust. We have won numerous awards for our work on Diversity and Inclusion. You can read about our awards on our website. So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. The financials

• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover - four times your salary.
Time away
• 25 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.
Your health is important to us
• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.
We're making a difference
• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the 'UN Business Ambition for 1.5 C' pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.