Service Advisor

Are you looking for a new challenge? Would you like the opportunity to work for a prestigious automotive dealership group?

An opportunity has arisen at our busy dealership in FRF Toyota Cardiff, for a Service Advisor to maintain a 5-star service for our customers.

What will I be responsible for?

· Contacting our customers to book their vehicles into the Workshop for servicing or repairs

· Loading the in-house database appropriately

· Daily control of the service diary

· Maximising service opportunities

· Directing enquiries efficiently to the relevant departments

· Updating customer details in line with the GDPR

· Maintaining GDPR security by following the relevant procedures

· Creating service job cards and packs

· Assisting customers with general queries by finding solutions

· Filing and maintaining effective administrative processes

· Ad hoc service administration as reasonably requested

· Contributes to the team by completing related tasks as needed

· Exceptional personal presentation, telephone & face to face communication skills

· Microsoft Office Skills

· Experienced in telephone systems and service calls

· Customer focused at all times

· Relishes the challenges of a pressured environment

FRF offer a stable and enjoyable working environment for their employees. Career development is enthusiastically encouraged by the Management, with dedicated programmes helping employees with their progression and ongoing careers.