Service Advisor

We are seeking a Customer-focused Service Advisor to join Brayleys Cars Limited's Nissan dealership in Birmingham. It's a fast-paced environment where you will be part of the team reporting to the Service Manager. You'll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step., As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:

• Respond to enquiries from new and existing customers who need to make use of our workshop facilities


• Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance


• Meet team and individual sales targets by through sales of added value products such as continuing maintenance plans.


• Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair.


• Adhere to Brayleys and industry regulations


If I've never worked as a service advisor before, what sort of back-ground would make me a great in this role?

This is a question we are asked many times. A successful service advisor is someone who loves meeting people, loves helping people and loves making sure that the experience when visiting one of our businesses is truly outstanding.

You may have worked in hospitality, you may have worked in another retail role or you may be returning to work following a career break, but if you love meeting people as much as we do, we are confident that you'll fit in really well.

All of our new to Automotive Retail service advisors receive a comprehensive suite of training designed to help you become an expert in the role, throughout your first 12 months with us.

If you have the following core skills, becoming a Service Advisor in Automotive Retail may be right up your street.

• Influencing skills with the ability and confidence to convert enquiries to sales


• Excellent customer management skills to build long lasting relationships


• Professionalism, with a commitment to adhering to process and procedure


• Someone who can demonstrate the Brayleys Company Principal to treat every visitor to Brayleys Cars as a welcome guest in our home.
  
  Brayleys are a multi-franchise vehicle dealership network representing Honda, Hyundai, Nissan, Honda Motorcycles, Mazda, Kia, Renault and Dacia with branches across London, The Thames Valley, The Home Counties, The West Midlands & Greater Manchester. Our professional sales and service teams strive to give the best possible service in the purchase and maintenance of your new or used car and we aim to provide complete customer satisfaction.


Above all, Brayleys is a family business. Paul Brayley started work as an apprentice automobile technician at the age of 16. Now as Managing Director, he's had experience at all levels over his 40+ year career.

Needless to say, Paul knows the car business inside out, and it's his dynamic energy and no-compromise approach to customer focus that has expanded the group from humble beginnings in 2003, to the successful business of today.

Now, another family business, the Dubai-based conglomerate AW Rostamani, has become part of Brayleys though their recent major stakeholder investment. From their first, small-scale business venture in 1954, the Rostamani family now run a multi-billion dollar conglomerate through having remained committed to enriching lives through exceptional products and services. Also with significant experience and expertise in the car industry, they're the ideal partners to power Brayleys forward in the future.

We have exciting growth opportunities in the years ahead with the expansion of our existing network, investment in staff development as well as exploring new brand opportunities. This drive and vision has reinforced our passion and determination to give our valued customers the widest choice, the highest quality cars and the best possible customer service.

Our customers really are at the heart of everything we do.

"It's our stated policy to treat every visitor to Brayleys as a welcomed guest in our home... Every day. Every time. Without fail. No exceptions"

You'll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area.

Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIRMENT FOR WEEKEND WORKING.

In addition to this fantastic benefit we are able to offer the following comprehensive benefits

• Weekends off to spend time with your family, friends and loved ones


• An un-capped bonus scheme with very high earning potential


• Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards.


• State of the art tooling and workshop facilities


• Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises.


• Cycle to work scheme


• Group Contributory pension scheme


• Career development opportunities and career progression


• In-house and manufacturer training


• Enhanced maternity leave after a qualifying period


• £500 colleague referral bonus


• Independently certified as a Great Place to Work


With NO REQUIREMENT FOR WEEKEND WORKING, what does a typical weekday look like for one of our workshop technicians?