Service Advisor Apprentice

· Estimating time and costs associated with vehicle services and repairs. · Handling and responding to customer complaints. · Being involved with interpreting initial customer concerns and liaising with the vehicle technicians. · Liaising with customers and keeling them updated of any additional work that may be required.

Are you ready for your next career move? Why not make It with a world leading brand with a passionate team around you. Partridge of Hampshire are looking for a self-motivated people-person to join our team in Chandlers Ford., There are very few service apprenticeships in the motor industry and the BMW Programme is regarded as being the leader in delivering the ultimate customer experience. Your role will be focused on dealing with customer who have a varied range of needs and demands. As a result, you will need to have interpersonal skills and be able to build a rapport as well as a desire to provide the highest level of customer service. This combined with organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the BMW/MINI brand., To succeed in this role, you will be highly passionate about our brand, our standards, and our vision. · You must have confident and professional communication skills. · Enjoy working in a fast-paced environment, whilst recognising individual responsibility also have strong team working skills to contribute to the performance and success of the department. · You will have a passion for customer service, a process orientated approach and be well-presented. · Maintaining thorough product knowledge and updating your knowledge through manufacturer led training. · An interest in the automotive industry · A full UK Driving Licence · We will also expect you to be a team player who is willing to go the extra mile to keep our customers happy. Your experience · Applicants are required to have, or predicted to obtain, GCSE or functions skills level 2 in the following subjects: · English, maths and one other subject.

Partridge of Hampshire is an independent retailer representing both BMW and MINI across Hampshire. With our 'hands on' Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.

All apprenticeships will attend the BMW Group Academy UK for their off the job training. This apprenticeship will have a strong focus on the retail environment and high customer service expectations, as well as specific service advisor training. The training takes place over a 12-month period. On successful completion of the apprenticeship, you will be a qualified service advisor. Benefits: 22 days' annual holiday plus bank holidays/Employee discount schemes/Pension scheme and more We have a passion for the Brand, for people, processes, and customer satisfaction. If you think you have got what it takes to join our busy and rapidly growing team then we look forward to receiving your CV and covering letter. Job Types: Full-time, Permanent, Apprenticeship,

• Company pension
• Employee discount
• On-site parking
Schedule:
• Monday to Friday
Licence/Certification:
• Driving Licence (preferred)