Service Analyst Manager (PO5)

Salary not available. View on company website.

CRA Group Limited, Vauxhall, Lambeth

Full time
Temporary
Onsite working

Posted 3 days ago, 18 Dec | Get your application in today.

Closing date: Closing date not specified

job Ref: d6f0cde05d0e4e25b3caac13fd63df40

CRA Group Limited

Full Job Description

The role of the Service Analyst Manager is to ensure the wider YJS service has well-organised and provisioned processes, systems, and resources to access increasing levels of data. To enable the service to access critical data in the right place, at the right time, to support council operations and to assess the level of resources required. To increase business intelligence and reduce data 'overload' through easier access to reliable, high-quality data.
To be responsible for managing the Senior Service Support Officer and the Service Information Officer who deliver day-to-day operational activities relating to service support activities. The post holder will monitor tasks and review performance as required to ensure the performance of the team is in line with targets. To manage and motivate staff to ensure effective delivery of customer focused services on time and within budget.
Best practice in equality, diversity and inclusion will feature throughout the work., To develop and produce complex reports from information systems to enable performance within the wider YJS to be managed and improved.
To work with the Service Information Officer across the wider YJS to analyse, evaluate and report on data from information systems.
Through management of the Senior Service Support Officer, retain oversight of the allocation and co-ordination of work carried out by Service Support Officers, ensuring resources are used in a flexible way.
To develop good working relationships and identify enhancements in data provision to assist the Assistant Director, Practice Lead, Youth Justice Partnership Board, Senior Managers and Officers across the Council and external partnership to identify information needs to support the improvement journey and manage and improve performance and service delivery.
To support strategic planning and performance management in the Directorate by attending and participating in strategic governance meetings as the data specialist, helping to discover ways to deliver services more effectively.
To represent the Youth Justice Service positively in a variety of professional meetings both internal and external where relevant.
Create, maintain and support reporting and case management software and to oversee and project manage the rollout of any new IT system relevant to YJS.
To take a leadership role in the inspection preparation and implementation process, liaise with inspectors as and when required and to brief staff, collate evidence, analyse the report, and respond.
To take a leading role in managing data projects work as appropriate to the changing requirements of the service and follow this through to implementation.
To maintain a working knowledge of information systems such as but not limited to; ChildView and AssetPlus and to solve information problems through identifying better ways of using data from information systems.
Act as systems administrator lead for the ChildView / AssetPlus (Youth Justice Information System) data bases, ensuring all staff can access the data base and to plan and co-ordinate all upgrades with minimal disruption to service delivery.
To work with ICT / Procurement and other key stakeholders to identify and develop the most appropriate reporting software, undertaking a commissioning tender where necessary and implementation of the new product.
Responsible for ensuring data sharing agreements are up to date and being adhered to with both internal and external partners and having regard for data protection legislation.
To work with officers across the council to identify proposals for changes to key systems and get changes implemented to improve their use.
To work with managers and staff by providing expertise in data quality, analysis, interpretation, and presentation, including statistical techniques. By raising their awareness of poor data quality, finding creative solutions to improve data quality, and providing support / training to enable data quality to be sustained.
Produce reports from systems, manage and deliver an annual programme of data collection, collation, information quality activities, analysis, interpretation, and presentation, introducing fresh thinking and new methods where necessary.
To ensure the service meets the requirements of Data Protection, Freedom of Information legislation, and act as the SPOC for FOI or Subject Access requests.
To undertake other duties that might be reasonably requested from time to time including being available for weekend cover arrangements and on occasion working evenings and weekends.
The post holder will participate in the Councils appraisal scheme, take responsibility for the implementation of own Personal Development Plan and continued professional development in those areas relevant to their role and will ensure that the same process is undertaken to all line managed staff.
To work flexibly in undertaking the duties and responsibilities of this job and participate as required in multi-disciplinary cross-department and cross-organisational groups and task teams.
To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes, amongst others, Management Compliance Charter, Environmental Policy, Data Protection Act, Race Equality Action Plan, Quality Assurance Plan, Health & Safety, Sustainable Construction and Recycling.
Carry out all duties in accordance with Lambeth's Equality, Diversity and Inclusion policies, actively promoting equality and seeking to prevent and overcome disadvantage and discrimination. To take responsibility, appropriate to the post for tacking racism and promoting good race, ethnic and community relations.

Knowledge and understanding of the criminal justice legislation and / or child protection and safeguarding.
Knowledge of Youth Justice and wider Children Services and how IT systems and management information support service delivery to reduce reoffending; first time entrants and use of custody.
Comprehensive experience of operating in a data quality and data management position.
Advanced experience of data analysis and be proficient in packages such as SQL, Power BI, and Excel.
Experience of developing performance analysis mechanisms.
Ability to recognise how individual projects contribute to the overall vision and the need to involve and gain commitment from other stakeholders.
Ability to lead, advise and challenge officers.
Experience of interpreting complex data and producing comprehensive reports for a wide range of audiences.
Experience of training or coaching others in the use of ICT packages and programmes.
Experience of using software to extract data from databases.
The ability to work in a changing, public-sector environment with changing performance indicators and measures to monitor outcomes.
Experience of line managing staff.